Dorrian Smith
Thomasville,NC
Summary
Accomplished Customer Service Manager with a proven track record at Foodlion, enhancing customer satisfaction and loyalty through effective problem resolution and staff mentoring. I am also skilled in call center operations and exceptional telephone etiquette, I have successfully trained teams to reduce process lags, achieving a significant improvement in service delivery. I have been a Customer Service Manager with 5 years of experience in leadership roles. I am detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Also I am knowledgeable in tackling issues and concerns with poise, looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Foodlion
05.2021 - Current
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Cashier
Walmart
04.2018 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
Customer Service Representative
IQOR
05.2016 - 02.2018
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - Accounting
Davidson Davie Community College
Thomasville NC06.2026
Skills
- Staffing coordination
- Call Monitoring
- Report Preparation
- Account Management
- Training and mentoring
- Customer Service
- Staff Training
- Call Center Operations
- Cash Handling
- Customer Relations
- Product and service solutions
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Foodlion
05.2021 - Current
Customer Service Cashier
Walmart
04.2018 - 01.2020
Customer Service Representative
IQOR
05.2016 - 02.2018
No Degree - Accounting
Davidson Davie Community College