Dorris Edwards
Cuthbert,GA
Summary
Adept at managing high-stress situations, I enhanced data tracking and team efficiency at City of Cuthbert by maintaining seamless dispatch operations and training new staff. My expertise in dispatch software and exceptional stress tolerance ensured timely, empathetic support to those in need, showcasing my ability to improve processes and team capabilities.
Overview
22
22
years of professional experience
Work History
Dispatcher
City of Cuthbert
05.1999 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
High School Diploma -
Randolph Clay High School
Cuthbert, GA05.1981
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Timeline
Dispatcher
City of Cuthbert
05.1999 - 05.2021
High School Diploma -
Randolph Clay High School
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