Summary
Overview
Work History
Education
Skills
Timeline
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Dorthy Lewis

Powder Springs,GA

Summary

A dynamic Cashier Team Lead at Party City, I excel in customer service and team leadership, significantly enhancing team performance and customer satisfaction. Expert in cash handling and problem-solving, I fostered strong customer relationships and trained cashiers.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Party City
07.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Shiloh High School
Snellville, GA
05.2022

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Product restocking

Timeline

Cashier Team Lead

Party City
07.2021 - Current

Shiloh High School

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Dorthy Lewis