Doshon Pleasant
Long Beach,CA
Summary
Adept at cash handling and customer service, I excelled in fast-paced environments at Pharmavite, enhancing sales through effective promotion and loyalty program enrollments. My ability to train and collaborate with team members boosted operational efficiency, showcasing a blend of hard and soft skills vital for retail success.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
18
18
years of professional experience
Work History
Cashier
Pharmavite
Santa Clarita, California
03.2020 - 02.2025
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customers' questions and provided information on store procedures or policies.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Helped with purchases and signed customers up for rewards program.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Medical Driver
Artriza Medical Supplies
Van Nuys, CA
02.2014 - 12.2020
- Identified maintenance issues and notified mechanics to schedule repair work.
- Communicated via radio and used 10-codes to receive and transmit information.
- Assisted with warehouse operations such as stocking shelves when needed.
- Braced and lifted patients onto stretchers in preparation for medical transport.
- Maintained cleanliness of vehicles both inside and out; refilled fuel tanks when necessary.
- Computed invoices for customers upon delivery completion.
- Assisted with loading and unloading cargo from vehicles using appropriate equipment such as hand trucks, pallet jacks.
- Lifted and transported patients from original location to ambulance.
- Educated customers on product usage when required.
- Maintained accurate records of deliveries made including itemized lists of products delivered and signatures from recipients.
- Operated company-owned vehicle safely and responsibly according to state traffic laws.
- Managed inventory control by accurately tracking shipments received and delivered.
- Verified that orders were complete against invoice prior to leaving the premises and resolved discrepancies if necessary.
- Followed up with customers regarding their satisfaction with services provided.
- Responded quickly to emergency calls for urgent medical supplies as needed.
- Loaded, unloaded, and transported materials between various locations in a timely manner.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
- Ensured proper handling of all items during transport to prevent damage or spoilage.
- Delivered clear communication to dispatch and medical facilities and provided detailed information regarding patient conditions.
- Restrained violent patients to safely transport to hospital.
- Inspected product quality upon receipt at destination location to ensure accuracy of order fulfillment.
- Reported any mechanical issues or damages immediately after discovery.
- Delivered medical supplies in accordance with established policies and procedures while maintaining confidentiality of patient information.
- Documented each transport with patient name, mileage and services rendered.
- Performed daily vehicle inspections to ensure safe operation on the roadways.
- Adhered to driving protocols and regulations to maximize safe transportation.
Warehouse Order Puller
Soma Beverage
Valencia, CA
06.2007 - 10.2013
- Inspected orders for accuracy and completeness prior to shipment.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Ensured that all materials were safely stored away from hazardous areas.
- Communicated effectively with co-workers, supervisors, and customers when necessary.
- Selected products and items from shelves and pallets for customer orders.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Maintained a clean work area by sweeping, mopping, dusting, and organizing supplies.
- Limited damage to products and orders by using care when choosing items.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Identified discrepancies between physical count and computer generated reports.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Placed products on conveyors for final wrapping and shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Issued supplies, materials and products to team members based on information from requisitions.
- Maintained accurate records of all orders pulled, shipped and received.
- Prepared labels for shipments using shipping software applications.
- Organized and stocked warehouse shelves with inventory.
- Tracked outgoing orders to provide shipping status to customers.
- Operated forklift and pallet jack to transport heavy loads.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated forklift equipment in accordance with safety regulations and guidelines.
- Tracked inventory levels on a daily basis using appropriate software systems.
- Loaded pallets onto delivery trucks according to company guidelines.
Education
High School Diploma -
Century High School
Santa Monica, CA07-2005
Skills
- Cash handling
- Point-of-sale operation
- Customer service
- Inventory management
- Store merchandising
- Sales promotion
- Transaction balancing
- Product returns processing
- Team collaboration
- Employee training
Timeline
Cashier
Pharmavite
03.2020 - 02.2025
Medical Driver
Artriza Medical Supplies
02.2014 - 12.2020
Warehouse Order Puller
Soma Beverage
06.2007 - 10.2013
High School Diploma -
Century High School