Doug Graham
Elizabeth,AR
Summary
Dynamic and collaborative leader dedicated to fostering an engaged and empowering work culture through strong partnerships with coworkers. Proven ability to build and maintain relationships with a diverse range of stakeholders in fast-paced environments, ensuring seamless communication and collaboration. Extensive expertise in logistics management and customer service, driving operational efficiency and enhancing customer satisfaction. Committed to leveraging skills and experience to contribute positively to team success and organizational goals.
Overview
21
21
years of professional experience
Work History
REGIONAL OPERATIONS MANGER
Shaw Industries
Memphis, TN
01.2018 - 01.2025
- Manage warehouse and transportation functions for a major flooring manufacturer.
- Decreased operating costs by 10% through staff and transportation routing efficiencies.
- Implemented 5S system that significantly improved housekeeping, safety and quality.
- Improved on-time delivery percentage and focused on timely customer communications.
DISTRIBUTION CENTER MANAGER
Niteo Products, LLC
Hernando, MS
01.2015 - 01.2017
- Managed Warehouse, Transportation, and Customer Service activities for $400 million manufacturer of automotive maintenance chemicals and appearance products.
- Successfully transitioned from a highly customized Legacy system to SAP Hana by setting aggressive, yet reasonable, due dates for completion of projects, and effective communication with both internal customers and SAP consultants.
- Increased on-time fill rate for customer orders from 92% complete first time to 98% by increasing cycle count accuracy and better communications between manufacturing and distribution.
WAREHOUSE MANAGER
KIK Custom Products
Memphis, TN
01.2012 - 01.2014
- Manage multiple warehouses for $800 million contract manufacturer of liquid soaps, shampoos and gels in a GMP / FDA regulated environment.
- Improved cycle-count accuracy from 55% to 98% in less than 12 months through standardizing procedures, training, re-profiling, and holding people accountable in an RF environment. Eliminated the need for conducting physical inventories.
- Decreased production down time due to raw material availability from 12 hours a week to less than 1 hour per week through improved inventory accuracy, system enhancements, and reorganizing outside storage warehouses.
- Improved customer satisfaction through elimination of shipping errors, improving shipment quality, and encouraging better communication with carriers and customers.
WAREHOUSE/TRANSPORTATION MANAGER
Hino Motor Sales USA, Inc.
Southaven, MS
01.2004 - 01.2011
- Managed warehouse for $500 million international heavy duty truck parts distributor.
- Absorbed a sales increase from $14 million to $40 million over the course of six years with only a 20 % increase in manpower by installing a new WMS system, addressing productivity concerns, hiring and developing a quality staff, and embracing change through LEAN principles.
- Eliminated the need for conducting annual physical inventories by installing and administrating a formal cycle counting program.
- Negotiated carrier pricing and selected carriers based on the right combination of price, transit days, and claim-free service.
- Encouraged a safe work environment by conducting regular safety awareness meetings and proactively correcting any safety issues. Did not experience a lost time injury in my 7 years here.
Education
BS - Business Management
Arkansas State University
ARSkills
- Operational efficiency
- Excellent interpersonal skills
- Warehouse management
- Staffing oversight
- Customer-centric
- Experienced with Microsoft Office applications
- Inventory oversight
- Transportation Coordination
- Support-driven
Timeline
REGIONAL OPERATIONS MANGER
Shaw Industries
01.2018 - 01.2025
DISTRIBUTION CENTER MANAGER
Niteo Products, LLC
01.2015 - 01.2017
WAREHOUSE MANAGER
KIK Custom Products
01.2012 - 01.2014
WAREHOUSE/TRANSPORTATION MANAGER
Hino Motor Sales USA, Inc.
01.2004 - 01.2011
BS - Business Management
Arkansas State University