Doug Knackstedt
Freight Account Manager
Andover,KS
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Persuasive Account Manager skilled at developing diverse and large client base. Constantly looks for new ways to promote products and build professional network ties. Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries. Results-oriented sales professional with exceptional presentation skills. Bringing extensive network of personal contacts in the freight industry.
Overview
40
40
years of professional experience
Work History
Sales Account Manager
Cross Country Freight Solutions
11.2020 - 04.2024
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Handled highest volume account n KS territory.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of product services.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Outside Sales Account Manager
Price Truck Line
08.2016 - 04.2024
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specifis and services.
- Built strong client rapport to establish diversified network of connections.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Collaborated with cross-functional teams to ensure seamless customer experiences and optimized solutions for clients.
- Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
- Provided ongoing support to clients after the sale, ensuring long-term loyalty and repeat business opportunities.
- Leveraged company resources effectively to enhance client relationships and drive new business opportunities.
- Ensured high levels of customer satisfaction by addressing concerns promptly and resolving issues effectively.
Shipping & Receiving Manager/Warehouse Supervisor
Decorator & Craft Corporation
06.1994 - 04.2016
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS & multiple freight carriers.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
Sales Manager
Infinite Concepts
07.1992 - 05.1994
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assembly Team Lead
Coleman Company, Heating & Air Division
08.1984 - 07.1992
- Assisted in troubleshooting equipment malfunctions, preventing extended downtime and maintaining production schedules.
- Developed training materials, resulting in increased knowledge and skill among team members.
- Conducted regular meetings to discuss project updates, address concerns, and maintain open lines of communication among team members.
- Established performance metrics for the assembly team which led to improved accountability and goal achievement.
Education
No Degree - Business
Wichita State University
Wichita, KSSkills
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Customer-Oriented
- Strategic account development
- Territory Management
- Pipeline Management
- Enthusiastic yet professional demeanor
- Powerful negotiator
Timeline
Sales Account Manager
Cross Country Freight Solutions
11.2020 - 04.2024
Outside Sales Account Manager
Price Truck Line
08.2016 - 04.2024
Shipping & Receiving Manager/Warehouse Supervisor
Decorator & Craft Corporation
06.1994 - 04.2016
Sales Manager
Infinite Concepts
07.1992 - 05.1994
Assembly Team Lead
Coleman Company, Heating & Air Division
08.1984 - 07.1992
No Degree - Business
Wichita State University
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