Doug Regnier
Summary
Customer-focused store owner with over 38 years of experience in enhancing customer satisfaction and loyalty through effective staff training and promotional strategies.
Overview
38
38
years of professional experience
Work History
Store Owner
Marion Auto Supply
Marion
01.1988 - Current
- Managed daily operations of auto supply store to ensure smooth functioning.
- Trained and supervised staff on customer service and sales techniques.
- Created promotional strategies that increased product visibility and attracted new customers.
- Established partnerships with local mechanics and businesses to drive customer referrals.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Maintained records of sales, profits and losses within the store.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Provided training for employees on product knowledge and customer service techniques.
- Ensured compliance with state and local laws regarding business operations.
- Monitored competitor activities to stay informed of industry changes.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Planned promotional campaigns for new products or specials.
- Analyzed financial data to identify trends, informing decisions that improved operational performance.
Teaching Instructor
Butler County College
Marion
09.2001 - 05.2005
- Employed diverse instructional techniques, including lectures, discussions, and hands-on activities, to cater to different learning styles.
- Delivered engaging lectures that improved student understanding and increased participation rates.
- Assessed student progress and systematically maintained accurate records of grades and attendance to track academic development.
Education
Bachelor of Science - Education
Southwestern College
Winfield, KS12-1987
Skills
- Inventory management
- Inventory control
- Sales forecasting
- Merchandise planning
- Promotional planning
- Promotional strategies
- Store operations
- Retail operations
- Cash flow management
- Cost reduction
- Business planning
- Regulatory compliance
- Market trend awareness
- Hiring and staffing
- Staff hiring
- Staff training
- Customer service
- Customer relations
- Decision making
- Store maintenance
Timeline
Teaching Instructor
Butler County College
09.2001 - 05.2005
Store Owner
Marion Auto Supply
01.1988 - Current
Bachelor of Science - Education
Southwestern College