Douglas Baez
Murrells Inlet
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Pro Services CSA/Loader
Lowes Home Improvment
09.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Supported management in implementing new policies and procedures for increased efficiency within the store operations.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Event Coordinator
Premier Events
04.2012 - 08.2022
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed event logistics and operations.
- Organized, coordinated and deployed social events while focusing on delivering superior customer service.
Massage Therapist
Borgata
04.2005 - 04.2011
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Armed Security Guard
Security Enforcement Bureau
05.1996 - 04.2005
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Education
High School Diploma -
Matawan Regional High School
Aberdeen, NJInstitute of Therapeutic Massage
Little Silver, NJSkills
- Service Coordination
- Information Verification
- Staff Training
- Signage and Display Preparation
- Conflict Resolution
- Time Management
Timeline
Pro Services CSA/Loader
Lowes Home Improvment
09.2022 - 05.2024
Event Coordinator
Premier Events
04.2012 - 08.2022
Massage Therapist
Borgata
04.2005 - 04.2011
Armed Security Guard
Security Enforcement Bureau
05.1996 - 04.2005
High School Diploma -
Matawan Regional High School
Institute of Therapeutic Massage