Steve Little
San Antonio
Summary
Dedicated professional skilled in customer service, complaint resolution, and inventory management. Focused on improving customer satisfaction and maintaining high service standards.
Overview
13
13
years of professional experience
Work History
CSA Pro Services
Lowes Home Inprovement
Killeen
09.2023 - Current
- Assisted customers with product inquiries and provided information on store offerings.
- Resolved customer complaints efficiently to enhance overall satisfaction levels.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to ensure high-quality customer service standards.
- Educated customers on product features and benefits to aid in decision-making.
- Followed policies and procedures to meet or exceed established performance requirements.
Property Maintenance Worker
Westway Custom Builders
Horseshoe Bay
10.2017 - 10.2022
- Operated hand and power tools for various maintenance projects.
- Performed minor carpentry work, concrete and masonry work
- Performed routine maintenance tasks on residential properties.
- Operated construction equipment
- Performed pipe fitting duties for drainage systems
Owner/Operator
Steve's Handyman Services
Marble Falls
03.2013 - 10.2017
- Communicated with clients to understand their repair and maintenance needs.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Recorded expenses and maintained receipts.
- Picked up and delivered materials to job locations
Education
Some College (No Degree) -
Odessa College
Odessa, TXSkills
- Customer service
- Complaint resolution
- Product knowledge
- Inventory management
- Policy compliance
- Customer relationship management
Timeline
CSA Pro Services
Lowes Home Inprovement
09.2023 - Current
Property Maintenance Worker
Westway Custom Builders
10.2017 - 10.2022
Owner/Operator
Steve's Handyman Services
03.2013 - 10.2017
Some College (No Degree) -
Odessa College