Douglas Berry
Sparks,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
District Manager
Maverik Adventure's First Stop
05.2022 - 03.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Implemented risk-management protocols for loss prevention.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
Store Director/Food Service Operations Manager
Maverik Adventure's First Stop
08.2018 - 05.2022
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Streamlined kitchen operations for increased productivity and reduced food waste.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Account Manager
Towne Park
04.2006 - 06.2018
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Maximized revenue for each location through logistics, planning and implementing parking controls.
Education
Bachelor of Arts - Commercial Photography
Brooks Institute of Photography
Santa Barbara, CA06.1997
High School Diploma -
Incline High School
Incline Village, NV06.1982
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Financial Analysis
- Leadership Development
Accomplishments
National Manager of the Year 2007 - Towne Park at Hilton Mission Valley San Diego, CA
World Series of Service 2008 - Towne Park at Sheraton Harbor Island
Timeline
District Manager
Maverik Adventure's First Stop
05.2022 - 03.2024
Store Director/Food Service Operations Manager
Maverik Adventure's First Stop
08.2018 - 05.2022
Account Manager
Towne Park
04.2006 - 06.2018
Bachelor of Arts - Commercial Photography
Brooks Institute of Photography
High School Diploma -
Incline High School