Douglas Hawk
Penns Grove,NJ
Summary
Reliable professional with three years of warehouse fulfillment operations between the Associate and Process Assistant level. Experienced in optimizing operational processes to drive both quality and cost to meet customer demand. Proven ability to manage large teams of 100+ associates during peak volumes while continuing to hold high expectations in safety, quality, and productivity space. Proven ability to lead upwards and develop new direct supervisors in role on department process, standards, and expectations.
Overview
2
2
years of professional experience
Work History
Process Assistant
Amazon
02.2023 - Current
- Owner of Outbound Flow Operations to ensure customer promise and a continued improvement in cost.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed team to exceed labor planned production rates in department with best in class rates at the site level in all of 2024.
- Lead upwards training two Area Managers new in role in previous six month on department process, expectations, and standards.
Associate
Amazon TEB4
12.2021 - 02.2023
- Lead Multi-Unit Shipment process for site in absence of lead which was responsible for 15% of total outbound volume.
- Enhanced order accuracy with thorough double-checking processes during picking and packing tasks. Increased productivity by 15% and reduce quality defects by 10% through coaching peers on standard work process.
- Learning Ambassador: Trained new team members on warehouse procedures, fostering a strong work ethic and commitment to company standards.
Education
Bachelor of Science - Business Economics
Rowan University
Glassboro, NJ01.2025
High School Diploma -
Pennsville Memorial High School
Pennsville, NJ06.2017
Skills
- Workflow Management
- Management Support
- Process Improvement
- Multitasking
- Clear Communication
- Attendance Tracking
- Performance monitoring
- Safety Management
Timeline
Process Assistant
Amazon
02.2023 - Current
Associate
Amazon TEB4
12.2021 - 02.2023
Bachelor of Science - Business Economics
Rowan University
High School Diploma -
Pennsville Memorial High School
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