Douglas Jefferson
Chicago,IL
Summary
Seasoned Team Leader offering over 10 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. History of successfully developing and managing strong teams through proactive training and issue management. Successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying key needs to develop and deliver creative solutions that foster growth and profits.
Overview
15
15
years of professional experience
Work History
Market Sales Manager
Poppi
Chicago, IL
07.2023 - Current
- Responsible for overseeing operations within the Illinois and Wisconsin Market DSD network.
- Collaborated with all levels of the organization to build and promote the brand across the market.
- Developed lines of communication and strategies to effectively grow poppi across the market.
- Established market standards and goals through effective utilization of reporting, resources, and clear communication.
- Created detailed sales presentations for Retailer meetings.
- Collaborated with the DSD network to successfully increase poppi's presence and impact in our market.
Multi-Team Team Leader
Whole Foods Market Inc
Chicago, IL
07.2018 - 07.2023
- Managed 3 teams simultaneously, covering 60%+ of store volume and equating to $400K weekly sales.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive team member relationships through communication, training and development coaching.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Reviewed team member work and gave comprehensive and constructive feedback.
Inventory Specialist
Whole Foods Market Inc
Chicago, IL
01.2014 - 05.2017
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed inventory counts and ordered materials.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Supported management and other team members during physical inventory planning activities.
Kitchen Manager
Earthfare Inc
Columbia, SC
07.2009 - 04.2012
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
Education
Bachelor of Arts - English Literature And Secondary Education
University of South Carolina - Columbia
Columbia, SC05.2011
Skills
- Coaching and Mentoring
- Analytical Thinking
- Attention to Detail
- Work Planning and Prioritization
- Verbal and Written Communication
- Giving Constructive Feedback
- Teamwork and Collaboration
- SOP Adherence
- Issue Resolution
- Shift Scheduling
- People Management
- Problem-Solving
- Performance Evaluations
- Team Management
Timeline
Market Sales Manager
Poppi
07.2023 - Current
Multi-Team Team Leader
Whole Foods Market Inc
07.2018 - 07.2023
Inventory Specialist
Whole Foods Market Inc
01.2014 - 05.2017
Kitchen Manager
Earthfare Inc
07.2009 - 04.2012
Bachelor of Arts - English Literature And Secondary Education
University of South Carolina - Columbia
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