Douglas Johnson
Riverton
Summary
Detail-oriented professional with over 18 years of experience in service coordination. Known for exceptional organizational and problem-solving abilities, effectively managing service schedules and providing timely technical support to clients.
Overview
31
31
years of professional experience
Work History
Service Coordinator
Culligan Water Conditioning
Salt Lake City, UT
03.2007 - Current
- Answered incoming service calls from customers providing technical support, and scheduling service appointments.
- Coordinated service schedules to enhance operational efficiency and client satisfaction.
- Oversaw inventory management, ensuring timely availability of products for customer needs.
- Submitted bids and placed orders for plumbing supplies and water conditioning equipment.
- Handled all billling of service transactions and sales contracts.
- Assisted with collections and maintaining of customer accounts.
- Supported the sales department, answering sales calls and performing phone sales of water treatment equipment.
Field Service Technician
Dixon Paper / XPEDX
Salt Lake City, UT
08.1994 - 03.2007
- Diagnosed and repaired equipment malfunctions to ensure optimal performance of commercial printing and pre press equipment.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Conducted routine maintenance on machinery to extend lifespan and reliability.
- Provided on-site technical support to clients, resolving issues promptly and effectively.
- Coordinated with vendors for timely procurement of parts and supplies.
Education
No Degree - General Education
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Taylorsville High School
Taylorsville, Utah05-1983
Skills
- Telephone communication
- Client advocacy
- Computer literacy
- Verbal and written communication
Timeline
Service Coordinator
Culligan Water Conditioning
03.2007 - Current
Field Service Technician
Dixon Paper / XPEDX
08.1994 - 03.2007
No Degree - General Education
Salt Lake Community College
High School Diploma -
Taylorsville High School