Douglas Johnson
Riverton
Summary
Detail-oriented professional with over 18 years of experience in service coordination. Known for exceptional organizational and problem-solving abilities, effectively managing service schedules and providing timely technical support to clients.
Overview
31
31
years of professional experience
Work History
Service Coordinator
Culligan Water Conditioning
03.2007 - Current
- Answered incoming service calls from customers providing technical support, and scheduling service appointments.
- Coordinated service schedules to enhance operational efficiency and client satisfaction.
- Oversaw inventory management, ensuring timely availability of products for customer needs.
- Submitted bids and placed orders for plumbing supplies and water conditioning equipment.
- Handled all billling of service transactions and sales contracts.
- Assisted with collections and maintaining of customer accounts.
- Supported the sales department, answering sales calls and performing phone sales of water treatment equipment.
Field Service Technician
Dixon Paper / XPEDX
08.1994 - 03.2007
- Diagnosed and repaired equipment malfunctions to ensure optimal performance of commercial printing and pre press equipment.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Conducted routine maintenance on machinery to extend lifespan and reliability.
- Provided on-site technical support to clients, resolving issues promptly and effectively.
- Coordinated with vendors for timely procurement of parts and supplies.
Education
No Degree - General Education
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Taylorsville High School
Taylorsville, Utah05-1983
Skills
- Telephone communication
- Client advocacy
- Computer literacy
- Verbal and written communication
Timeline
Service Coordinator
Culligan Water Conditioning
03.2007 - Current
Field Service Technician
Dixon Paper / XPEDX
08.1994 - 03.2007
No Degree - General Education
Salt Lake Community College
High School Diploma -
Taylorsville High School