Douglas Jones
Houston,TX
Summary
Dynamic Inside Sales Representative with proven success at Wesco/Anixter, leveraging persuasive negotiation and Salesforce CRM expertise to exceed sales goals. Skilled in consultative selling and client relationship management, I excel at identifying customer needs and delivering tailored solutions, driving significant revenue growth through effective upselling and cross-selling strategies.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Wesco/Anixter
Houston, TX
07.2023 - 05.2025
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Counter Salesperson
Elliott Electric Supply
Katy, TX
08.2011 - 07.2023
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
Delivery Driver, Shipping
Elliott Electric Supply
Houston, TX
04.2011 - 07.2023
- Boosted satisfaction levels by maintaining delivery accuracy and timeliness.
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
- Resolved minor mechanical issues independently minimizing downtime maximizing overall driver productivity.
- Assisted with loading and unloading trucks when needed, demonstrating teamwork within the shipping department.
- Communicated clearly customers regarding their expectations concerning delivery timelines addressing concerns professionally courteously.
- Utilized defensive driving techniques during adverse weather conditions ensuring both personal safety as well as product integrity.
- Collaborated with team members to coordinate efficient shipping processes.
- Streamlined delivery routes for optimal efficiency and reduced fuel costs.
Education
Diploma -
North Houston Baptist School
Houston, TXSkills
- Salesforce CRM
- Regional sales
- Telephone sales
- Persuasive negotiator
- Promotional selling
- Product knowledge
- Client relationship management
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Timeline
Inside Sales Representative
Wesco/Anixter
07.2023 - 05.2025
Counter Salesperson
Elliott Electric Supply
08.2011 - 07.2023
Delivery Driver, Shipping
Elliott Electric Supply
04.2011 - 07.2023
Diploma -
North Houston Baptist School