Douglas Lawton
Valley Center,CA
Summary
Dynamic team leader with expertise in food service operations. Proven ability in employee training, problem-solving, and ensuring operational efficiency for exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Harrahs Casino And Resort
2023.02 - Current
- Supervised dining staff to ensure high-quality service and adherence to operational standards.
- Trained new servers on menu items, customer service techniques, and point-of-sale systems.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded sales goals through upselling techniques.
Head Food Runner
Harrahs Casino And Resort
2024.06 - Current
- Supervised food running operations to ensure timely and accurate delivery of orders.
- Trained new staff on efficient service techniques and operational standards.
- Coordinated with kitchen and waitstaff to streamline communication and enhance service delivery.
- Monitored inventory levels to prevent shortages and maintain stock availability for seamless operations.
Education
Business Administration And Management
Palomar College
San Marcos, CA12.2027
Esthetician License - Esthetics
Palomar Institute of Cosmetology
San Marcos, CA02.2024
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system operations
- Employee training and development
Certification
- RBS certified
- Food-Handlers Certified
Timeline
Head Food Runner
Harrahs Casino And Resort
2024.06 - Current
Server Shift Leader
Harrahs Casino And Resort
2023.02 - Current
Business Administration And Management
Palomar College
Esthetician License - Esthetics
Palomar Institute of Cosmetology