Douglas Leftridge
Summary
Dedicated and composed Public Safety Dispatcher with proven experience handling high-pressure emergencies with speed, accuracy, and professionalism. Skilled in prioritizing multiple calls, dispatching law enforcement, fire, and EMS units, and maintaining calm, clear communication under stress. Proficient in radio systems and emergency protocols to ensure timely responses. Strong multitasker with sharp attention to detail and a deep commitment to public safety. Certified in CPR, First Aid, AED usage, and ACT 235, bringing enhanced readiness and a solid understanding of safety procedures.
Overview
23
23
years of professional experience
Work History
Public Safety Dispatcher
Saint Joseph's University
01.2007 - Current
- Operated communication systems to relay critical information to public safety personnel.
- Monitored emergency calls, assessing urgency and dispatching appropriate resources promptly.
- Assisted in maintaining accurate records of incidents, calls, and responses for reference and analysis.
- Learned procedures for coordinating with law enforcement, fire departments, and emergency medical services.
- Collaborated with team members to ensure a clear flow of information during high-pressure situations.
- Engaged in ongoing training to improve skills in crisis management and effective communication techniques.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
Food/Supply Delivery Driver
Brightside Academy Child Care
06.2002 - 03.2007
- Delivered packages efficiently, ensuring on-time arrival and customer satisfaction.
- Reduced delivery times by 15% through efficient route planning.
- Maintained a spotless driving record over 50,000 miles.
- Maintained accurate delivery records, ensuring compliance with company policies and procedures.
- Time management, customer service, problem-solving, and adaptability
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to business offices.
Education
High School Diploma -
George Washington High/West Philadelphia High
Philadelphia, PA06-2000
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Information gathering
- Memory retention
- Typing speed
- Emergency protocols
- Radio traffic monitoring
- Personnel notification
- Problem-solving
- Prioritizing situations
- Dependable and responsible
- Multitasking Abilities
- Basic life support
- Adaptability and flexibility
Timeline
Public Safety Dispatcher
Saint Joseph's University
01.2007 - Current
Food/Supply Delivery Driver
Brightside Academy Child Care
06.2002 - 03.2007
High School Diploma -
George Washington High/West Philadelphia High
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