Douglas Romero
Brentwood,NY
Summary
Friendly, compassionate, and detail-oriented professional with over 3 years of experience in healthcare, administrative support, and customer service. Skilled in patient scheduling, medical documentation, electronic health records (EHR), and bilingual communication in English and Spanish. Strong organizational, multitasking, and problem-solving skills, with the ability to work effectively in fast-paced environments. Known for a positive attitude, excellent interpersonal skills, and a commitment to providing outstanding customer service. Currently pursuing higher education at Suffolk County Community College and motivated to continue learning, growing professionally, and taking on new challenges.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Administrative Assistant
Sunrise Med Plus
Brentwood, NY
04.2025 - Current
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and manage patient appointments.
- Assist patients with check-in and front desk services.
- Provide Spanish-English interpretation for patients and medical staff.
- Assist with patient registration and intake procedures.
- Maintain and update patient information and records.
- Coordinate communication between patients and healthcare providers.
- Support daily administrative and front desk operations.
- Provide friendly and professional customer service to patients.
- Prepare and organize medical notes in MDLand Electronic Health Records (EHR) before patient appointments, ensuring documentation is ready for physician review.
Content Creator and Video Editor
Nomada Channel, Noverazzi
Brentwood, NY
12.2016 - Current
- Create, edit, and publish engaging video content for YouTube, Instagram, TikTok, and Facebook.
- Manage multiple social media accounts and develop strategies to increase audience engagement and follower growth.
- Edit high-quality videos using CapCut and other digital editing tools.
- Research entertainment news, write scripts, and produce original multimedia content.
- Record and edit voiceovers, audio, and visual materials for digital platforms.
- Build and maintain an online audience of over 50,000 followers.
- Monitor content performance, social media analytics, and audience engagement.
- Manage content scheduling, publishing, and monetization.
- Collaborate with brands and explore digital marketing opportunities.
- Demonstrate creativity, communication, organization, and time management skills.
Physical Therapy Aide
Sunrise Med Plus
Brentwood, NY
08.2023 - 04.2025
- Assist physical therapists during patient treatment sessions.
- Guide patients through therapeutic exercises under the supervision of licensed physical therapists.
- Prepare and organize treatment areas before patient sessions.
- Clean and sanitize therapy equipment, exercise machines, and treatment tables.
- Assist patients with mobility, positioning, and transfers as directed by physical therapists.
- Set up and maintain therapy equipment for daily treatments.
- Assist with setting up and connecting electrical stimulation therapy equipment, including TENS, under the supervision of licensed physical therapists.
- Monitor patient comfort and safety during therapy sessions.
- Maintain a clean, safe, and organized rehabilitation environment.
- Support physical therapists with daily clinical operations.
- Provide compassionate and professional assistance to patients.
Education
Physical Therapist Assistant
Suffolk County Community College
Selden, NY10.2026
High School Diploma -
Colegio Adventista
El Salvador, CA 12.2017
Skills
- Patient Scheduling and Appointment Coordination
- Customer Service and Patient Relations
- Medical Office Administration
- Electronic Health Records (EHR) – MDLand
- Patient Registration and Intake
- Data Entry and Medical Documentation
- Bilingual Communication – Spanish and English
- Phone and Email Communication
- Medical Terminology
- Multitasking and Time Management
- Attention to Detail
- Teamwork and Problem-Solving
- Friendly and Approachable Personality Friendly and Approachable Personality
Accomplishments
- Gained over 3 years of professional experience in healthcare, customer service, and administrative support.
- Developed strong communication, organizational, and problem-solving skills in a fast-paced work environment.
- Successfully balanced full-time employment with ongoing college education.
- Gained experience in digital content creation, video editing, and social media management.
- Strengthened bilingual communication skills in English and Spanish while assisting patients and collaborating with healthcare professionals.
- Demonstrated adaptability, dedication, and a strong commitment to continuous learning and professional growth.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Sunrise Med Plus
04.2025 - Current
Physical Therapy Aide
Sunrise Med Plus
08.2023 - 04.2025
Content Creator and Video Editor
Nomada Channel, Noverazzi
12.2016 - Current
Physical Therapist Assistant
Suffolk County Community College
High School Diploma -
Colegio Adventista