Douglas White
Charlotte,NC
Summary
Collaborative and reliable leader proficient in using independent decision-making skills and sound judgment to positively impact company success. Analytical problem-solving talents with strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Store Manager
Mr Inspection
01.2021 - Current
- Assist with daily operations including scheduling, customer service and problem solving unique situations that arise.
- Responsible for intake of fleet from customer accounts as well as general public.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintain proper product levels and inventory controls.
- Interact well with customers to build connections and nurture relationships.
- Suggest enhancements to both challenge and refine company's product offerings..
- Report issues to higher management with great detail.
- Analyze effects and legality of vehicle modifications, fuel system, emissions adjustments.
- Enter condition of vehicle interior, tires, frame and mechanical components
Agency Operator
Avis Budget Group
01.2010 - 12.2020
- Opened new stores and managed multiple locations until established and staffed. Recruited and developed staff to handle day-to-day business operations.
- Handled customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Set daily, weekly, monthly store goals. Ran business effectively, consistently met yearly goals and achieved success in truck/car rental market.
- Recruited and set up new long term clients.
- Increased revenue with improved upsell service strategies, resulting in being top store in sales in Southeast Region for 6 years running.
- Managed inventory and overhead costs effectively to maintain business profitability.
- Cultivated strong relationships with customers via in-store connections
- Coordinated business paperwork such as contracts, with good organizational skills.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Assessed damaged vehicles and notified maintenance personnel of needed repairs.
Customer Service
Avis Budget Group
02.2003 - 12.2009
- Answered incoming calls, emails and walk-ups, providing frontline customer assistance/support.
- Managed, inspected and cleaned fleet for safety purposes
- Developed deep understanding of customer service principles and customer service best practices.
- Resolved customer conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained good relationships with customers and suppliers.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Provided outstanding customer service.
Education
License/Certification - NC State Inspection
South Piedmont Community College
Monroe, NC2021
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2002
Skills
- Leadership
- Detail Oriented
- Time Management
- POS Systems
- Operations Management
- Flexibility
- Customer Service
- Problem-Solving
Accomplishments
- Achieved Budget's Southeast Region TOP store in Sales for six years running.
Timeline
Store Manager
Mr Inspection
01.2021 - Current
Agency Operator
Avis Budget Group
01.2010 - 12.2020
Customer Service
Avis Budget Group
02.2003 - 12.2009
License/Certification - NC State Inspection
South Piedmont Community College
High School Diploma -
South Mecklenburg High School