Doulton Hill
Black Mountain,NC
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
23
23
years of professional experience
Work History
Retail Sales Specialist
Charter Communications/Spectrum
Asheville, NC
09.2023 - Current
- Retail sales specialist in a fast-paced environment providing positive customer experience.
- Customer Acquisition- Acquiring new residential and business clients through inbound inquiries.
- Consultative Sales- Assessing needs and offering solutions that will be beneficial to the client.
- Target Achievement- Meeting or exceeding sales goals activity metrics.
- Account Management- Update sales records, complete digital orders, and handle customer questions and retention issues.
Customer Service Specialist/Call Center
Adapt Health/Palmetto Oxygen
Asheville, NC
06.2024 - 08.2025
- Used interpersonal skills to help patients and medical professionals have a positive, efficient experience.
- Order taking for patients that have respiratory and mobility impairment using company software.
- Processing insurance and payments for equipment and supplies.
- Handling product returns, exchanges, and cancellations.
- Managing patients accounts by making necessary changes and updates.
- Resolving issues and troubleshooting about products and services.
Technical Trainer-Administrator
Kearfott Corporation
Black Mountain, NC
06.2014 - 05.2023
- Monitored day-to-day activities of production and employees training for Aerospace/Department of Defense contractor.
- Level B NASA trainer.
- IPC Master Trainer.
- Improvement and implemented plans for recertification.
- Trained and mentored new personnel hired according to Human Resources requirements.
- Created curricula, instructions, documents, and written tests for several types of training courses.
- Trained employees in various aerospace subjects.
- Decreased training time by designing effective new training programs.
- Aerospace/Department of Defense contractor.
Spanish Teacher/ESL Instructor
Forsyth Technical Community College
Winston-Salem, NC
08.2003 - 07.2011
- Explained concepts and assignments in Spanish.
- Inspired academic success based on the belief that all students can achieve excellence, regardless of background.
- Developed curricula in both Spanish and English.
Timeline
Customer Service Specialist/Call Center
Adapt Health/Palmetto Oxygen
06.2024 - 08.2025
Retail Sales Specialist
Charter Communications/Spectrum
09.2023 - Current
Technical Trainer-Administrator
Kearfott Corporation
06.2014 - 05.2023
Spanish Teacher/ESL Instructor
Forsyth Technical Community College
08.2003 - 07.2011