Doustin Jimenez
Hollywood
Summary
- Proactive and bilingual Front Desk Receptionist with a proven track record at Four Points By Sheraton Airport/ Cruise Port, excelling in customer service and problem-solving. Mastered Marriott's standards, enhancing guest satisfaction and streamlining check-in processes. Skilled in PMS [Lightspeed] and adept at fostering team collaboration, significantly improving operational efficiency.
- Skilled Front desk agent with 4 years of experience in the hospitality industry, familiarized with 6 different Property Management Systems (PMS) such as: OnQ (Hilton), Lightspeed (Sheraton hotels), Visual matrix (Glo by best western), Opera and Fosse (Marriott Properties), capable to work under pressure, capable of handling guest complaints and concerns, very polite and empathetic, seeking to grow in the hospitality business and learn from others.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Four Points By Sheraton Airport/ Cruise Port
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain work area clean and organized to create a professional, welcoming and comfortable environment for both visitors and co-workers.
- As a Marriott standard employee, follow each of the standards requested by the company such as: Checking GXP cases to be aware of any guest pre-arrival requests, making sure to communicate with the respective department to take care of them, checking mobile-key guests status, checking GPS tab to review each case, making sure to direct bill points reservations, providing Marriott members with complimentary waters at check-in and explain the hotel amenities and services available.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Creating a end-of-shift report in order communicate with the next agent about the incidents during the previous shift.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Bilingual (English and Spanish)
- Problem-solving skills
- Team collaboration
- Office organization
- Work prioritization
- Issue handling
- Skilled with PMS [Lightspeed]
Timeline
Front Desk Receptionist
Four Points By Sheraton Airport/ Cruise Port
08.2023 - Current
High School Diploma -
South Broward High School
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