Dowson Pena
Missouri City,TX
Summary
Reliable and detail-oriented professional with hands-on experience in fast-paced delivery and customer service roles. Proven track record of punctuality, safe handling of time-sensitive materials, and excellent communication skills. Skilled at working independently to meet strict deadlines, while also collaborating effectively within a team to ensure smooth operations. Known for being dependable, respectful, and efficient, with a willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Victra Verizon Wireless
03.2026 - Current
- Assisted customers in selecting wireless plans and devices tailored to their needs.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Managed inventory levels to ensure optimal stock availability for high-demand products.
- Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and emerging technologies to provide informed guidance to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted sales outreach to engage potential customers, identify individual needs, and build lasting customer relationships. Followed up with leads and provided knowledgeable recommendations on products, promotions, and services to support future sales opportunities.
Delivery Driver
Amazon
04.2025 - 03.2026
- Operated delivery vehicles safely and efficiently, adhering to all traffic regulations.
- Managed timely package deliveries, ensuring accuracy in routing and scheduling.
- Coordinated with dispatch for effective route planning and problem-solving during deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Curbside Personal Shopper
HEB Grocery Store
11.2023 - 12.2024
- Accurately pick and pack customer orders according to online orders, ensuring all items are in stock or replaced with approved substitutions.
- Provide excellent service by addressing any concerns or special requests regarding products or substitutions; communicate effectively with customers.
- Utilize handheld devices or tablets to process orders, track inventory, and update order statuses.
- Work with other personal shoppers and store associates to ensure smooth and efficient order fulfillment.
Education
Business Administration
Wharton County Junior College
Sugar Land, TX05-2028
High School Diploma -
Dulles High School
Stafford, TX06-2024
Skills
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Problem-solving
- Upselling
- Retail store operations
- Sales development
- Inventory control
Certification
- TABC License Certification
- First Aid/CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Victra Verizon Wireless
03.2026 - Current
Delivery Driver
Amazon
04.2025 - 03.2026
Curbside Personal Shopper
HEB Grocery Store
11.2023 - 12.2024
Business Administration
Wharton County Junior College
High School Diploma -
Dulles High School
Hobbies and Interests
- Music Production
- Art & Designs
- Soccer
- Fitness enthusiast
- Travel