DQia Raynor
Greenville,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GCS
Columbus, GA
06.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Concentrix
03.2019 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Production Worker
Kia Automotive Group
West Point , GA
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Unloaded and sorted products and transported items to proper locations.
- Attended regular training sessions to increase machine operating skills.
- Recorded inspection results after production runs.
- Weighed and loaded orders according to project specifications.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
Education
High School Diploma -
Greater Johnstown High School
Johnstown, PA05-2019
Skills
- Report Creation
- Credit Card Payment Processing
- Report Generation
- Call Documentation
- Upselling Products and Services
- Data Entry
- Transaction Processing
- 70 WPM typing speed
- Collaboration
- Google Suite
- Advanced Microsoft Office Navigation
- Problem Solving
- Goal Setting
- Inventory Management
- CRM software
- Conflict Resolution
- Live chat messaging
Production
- Assembly
- Automotive
Timeline
Customer Service Representative
GCS
06.2021 - Current
Customer Service Representative
Concentrix
03.2019 - 06.2021
Production Worker
Kia Automotive Group
High School Diploma -
Greater Johnstown High School