Draven McKay
Cadillac,MI
Summary
Shift Lead at Dairy Queen Orange Julius with a proven track record in employee and customer satisfaction as well as conflict resolution. Enhanced team productivity through effective coaching and performance improvement strategies. Committed to exceptional customer service and workplace safety, consistently fostering a positive environment that drives success.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dairy Queen Orange Julius
05.2024 - 07.2025
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated staff schedules to optimize workflow and maintain service efficiency.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Implemented process improvements that streamlined operations and reduced downtime.
- Conducted regular performance evaluations, providing feedback for professional development.
- Collaborated with management to develop strategies for improving team productivity and morale.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Online Order Fill
Walmart
02.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lifeguard
Ymca
01.2021 - 01.2022
- Monitored pool activities to ensure guest safety and adherence to rules.
- Responded promptly to emergencies, utilizing first aid and CPR techniques as needed.
- Assisted in maintaining cleanliness and organization of pool area and facilities.
- Educated guests on safety protocols and proper swimming techniques to prevent accidents.
- Collaborated with team members to conduct regular safety drills and training sessions.
- Reported maintenance issues or hazards to management for timely resolution.
- Provided excellent customer service by addressing guest inquiries and concerns effectively.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Graduates Degree -
Cadillac Senior High School
Cadillac, MISkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Coaching and mentoring
- Crew coordination
- Conflict management
- Knowledge sharing
- Decision-making capacity
- Shift leadership
- Productivity monitoring
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Creative problem solving
- Strong verbal and written communication
- Staff training and development
- Customer service management
Personal Information
Timeline
Shift Lead
Dairy Queen Orange Julius
05.2024 - 07.2025
Online Order Fill
Walmart
02.2024 - 05.2024
Lifeguard
Ymca
01.2021 - 01.2022
Graduates Degree -
Cadillac Senior High School