DRAVEN ROMO
Oak Grove,MO
Summary
Detail-oriented professional with over 10 years in customer service, recognized for relationship building and mentoring. Proven track record of enhancing team efficiency and customer satisfaction in fast-paced environments. Committed to leveraging transferable skills to drive success in new roles.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Hy-Vee
Oak Grove, MO
03.2022 - Current
- Managed customer accounts, ensuring timely responses to emails, texts, and phone calls to enhance customer relations.
- Developed resolutions for arising issues to ensure customer satisfaction.
- Coached and mentored team members, promoting skill development and boosting overall team performance.
- Delegated daily workload to enhance team efficiency and productivity.
- Partnered with upper management to develop strategies for high-traffic days, improving order fulfillment accuracy.
- Organized and cleaned work area to facilitate a productive environment.
Pet Sitter
Rover
Kansas City, Missouri
01.2022 - Current
- Provided attentive care for pets in client homes, ensuring safety and comfort.
- Coordinated daily exercise routines for dogs, enhancing physical fitness and overall well-being.
- Administered medications according to pet owner instructions and health needs.
- Maintained regular communication with clients about pet care needs and updates, fostering trust and satisfaction.
- Offered emotional support to pets experiencing anxiety from separation, ensuring comfort during owner absences.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
Style Consultant
Target
Overland Park, KS
03.2013 - 03.2022
- Curated personalized baskets that matched each guest's preferred styles, enhancing their shopping experience.
- Managed visual merchandising to reflect current trends, improving product appeal and customer engagement.
- Tested and improved team styling advice by experimenting with various styles.
- Trained new team members, equipping them with essential styling skills for a more effective team.
- Welcomed guests and addressed queries to enhance their in-store experience.
- Organized sales floor ensuring products remained zoned and easily accessible.
- Analyzed and organized new freight for seamless integration onto the sales floor.
- Directed phone calls to appropriate departments efficiently.
Education
Associate in Arts (A.A.) - Liberal Arts
Johnson County Community College
Overland ParkSkills
- Operational compliance
- Process improvement
- Schedule management
- Workflow optimization
- Client service
- Relationship management
- Coaching and mentoring
- Conflict resolution
- Attention to detail
- Multitasking
Timeline
Assistant Manager
Hy-Vee
03.2022 - Current
Pet Sitter
Rover
01.2022 - Current
Style Consultant
Target
03.2013 - 03.2022
Associate in Arts (A.A.) - Liberal Arts
Johnson County Community College