Jaylin Turner
Bethel,CT
Summary
Dynamic retail professional with proven success in enhancing customer experiences and resolving conflicts. Expertise in training teams, ensuring safety compliance, and driving operational efficiency to support business goals and improve team performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Goodwill of Nothern & Western Connecticut
Danbury, CT
09.2025 - Current
- Handled customer inquiries and resolved issues, improving overall customer satisfaction and loyalty.
- Trained and mentored new employees on customer service standards and store policies, fostering a knowledgeable and customer-focused team.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management to develop strategic plans for achieving business goals, aligning team efforts with company objectives.
- Coordinated team meetings to discuss goals, updates, and employee feedback sessions.
- Collaborated with team members to maintain inventory accuracy and product displays.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
Shift Supervisor
Goodwill of Nothern & Western Connecticut
Danbury, CT
11.2024 - 09.2025
- Supervised daily operations to maintain compliance with organizational standards and enhance service quality.
- Trained new employees on company policies and operational procedures to ensure effective onboarding and team integration.
- Collaborated with team members to streamline workflow and establish clear performance standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers by addressing inquiries and providing exceptional service.
Retail Associate
Goodwill of Nothern & Western Connecticut
Danbury, CT
11.2022 - 11.2024
- Greeted customers and delivered exceptional service to foster positive shopping environment.
- Managed cash register transactions efficiently and accurately.
- Processed incoming donations and sorted items for sale to ensure inventory availability.
- Maintained clean and organized sales floor to enhance shopping experience.
- Sorted clothing and produced clothing racks.
Crew Member
McDonald's
Richmond, VA
07.2021 - 06.2022
- Maintained cleanliness of restaurant lobby, front counter, and restrooms to enhance customer satisfaction during shifts.
- Served food promptly to ensure positive guest experiences and satisfaction.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests.
- Contributed to team success by efficiently completing tasks during busy shifts.
- Demonstrated proper food safety practices.
- Organized and restocked supplies to support operations and team productivity.
- Wiped down tables and equipment, swept floors, and restocked supplies to maintain clean and inviting environment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Retail Associate
DSW
Richmond, VA
02.2022 - 03.2022
- Welcomed customers, offered to help locate items and suggested merchandise.
- Monitored sales floor to assist customers and promptly replenish merchandise.
- Arranged merchandise displays to showcase new styles, draw in customers, and boost sales.
- Stocked and cleaned shelves, ensuring organized and inviting store environment.
Education
High School Diploma -
Bethel High School
Bethel, CT06-2024
Skills
- Inventory management
- POS system expertise
- Operational compliance
- Cash management
- Workplace Efficiency
- Employee training
- Customer service
- Customer satisfaction
- Safety compliance
- Problem solving
- Team leadership
- Staff management
- Team leadership
Interests
Art, Architecture, Technology
Achievements/Tasks
Achievements/Tasks
Languages
English
Professional
Timeline
Assistant Manager
Goodwill of Nothern & Western Connecticut
09.2025 - Current
Shift Supervisor
Goodwill of Nothern & Western Connecticut
11.2024 - 09.2025
Retail Associate
Goodwill of Nothern & Western Connecticut
11.2022 - 11.2024
Retail Associate
DSW
02.2022 - 03.2022
Crew Member
McDonald's
07.2021 - 06.2022
High School Diploma -
Bethel High School