Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Dre Caceres

Valencia,CA

Summary

Experienced manager with strong leadership, team engagement, and customer interaction skills. Skilled in making independent decisions and enhancing team member engagement. Dedicated to using coaching and motivational strategies to improve overall store operations and enhance performance. Collaboration with other leaders to promote engagement and empowering work culture. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Interim Manager

Apple
09.2023 - Current
  • Successfully owning the shopping experience with flexibility of supporting all other areas of the business, obsessing over the customer journey
  • Achieving +3% YoY revenue along with 2nd in MT9 in iPhone Focus Reporting for Q1'24, accomplished by tracking weekly progress and making incremental goals with playbooks
  • Accomplished in the moment coaching and grow on the go connections, along with ensuring accountability with documenting coaching notes for attendance and performance for ratings
  • Collaborating ownership calls and having friendly competition with stores weekly for our market to go over opportunities, successes and strategies around revenue, iPhone and Mac units sold, Business and Apple Vision Pro demo strategies
  • Having goals of creating an ownership opportunity with every customer that comes to Apple, coaching to approach and ownership with Product Zone and Genius Bar team members
  • Effectively directs work to leaders along with expert and pro level team members to tasks and assignments, communicating clear expectations, setting goals, empowering delegation and tracking progress without micromanaging
  • Having a connection team, actively exploring diverse cultures and viewpoints, embracing an inclusive team environment, ensuring diverse experiences are valued, and intuitively understands how differences impact needs, values, and motivations

Lead

Apple
10.2022 - Current
  • Developing Leads in all areas of the business by providing in the moment feedback and coming up with new strategies in order to drive results to focus on our priorities and metrics
  • Innovating challenges and games for store in order to encourage a fun work environment and improving in metrics for iPhone Focus Report, Accessory Attach Store Summary and Business
  • Successfully completing playbooks weekly with shopping experience manager, going over opportunities and setting goals
  • Creating a download calendar for leadership team to reference, including all areas of the business and team members to create content and present
  • Identifying coaching opportunities for managers, protecting their coaching time and holding them accountable to coach team members

ISE Lead

Apple
02.2022 - 10.2022
  • Making strategic and timely decisions during business hours to ensure efficiency throughout the business and team effectiveness for customer satisfaction
  • Coming up with new strategies in order to drive results to focus on our priorities and metrics
  • Being a reliable resource in all areas of the business due to my previous roles in order to effectively cater to our customers
  • Partnering with the Leadership team in order to effectively deliver downloads to the team about any changes or announcements while driving what matters and making a fun work environment.

Pro

Apple
05.2021 - 02.2022
    • Being a knowledgeable, reliable and valuable resource across all of Apple and Third Party products and services while having the ability to compare and share differences with customers and the team
    • Sharing my passion I have for technology to develop a human connection and unlock customers and employees passions
    • Mentor and connect with new and tenured team members to help and work on product knowledge and priorities.

Temporary Geek Squad Manager

Best Buy, Geek Squad
06.2017 - 12.2017
  • Affectively had weekly connections with team members around metrics for store, department and individually. Consistently being number one in the market weekly for services and sales
  • Managed Geek Squad department and actively attended to the rest of the store while completing day to day tasks, deescalated any customer and employee interactions as needed
  • Completed scheduling tasks to ensure the team was well staffed and able to attend to customers accordingly

Skills

    • Performance Management
    • Strategic Planning
    • Staff Training and Development
    • Sales management
    • Sales Techniques
    • Effective Communication
      • Team Development
      • Computer Skills
      • Problem-Solving
      • Adaptability and Flexibility
      • Coaching abilities
      • Influencing Others

Certification

Apple: 4.5 Years

  • Interim Manager Sep 2023-Present
  • Lead Oct 2022-Present
  • ISE Lead Feb 2022-Oct 2022
  • Pro May 2021-Feb 2022
  • Expert Mar 2020-May 2021
  • Tech Expert Oct 2019-Mar 2020
  • Tech Specialist Aug 2019- Oct 2019


Best Buy/Geek Squad: 7 years

  • Sales, Apple Master Consultation Agent Nov 2012-Aug 2019
  • Temporary Geek Squad Manager Jun 2017-Dec 2017

Timeline

Interim Manager

Apple
09.2023 - Current

Lead

Apple
10.2022 - Current

ISE Lead

Apple
02.2022 - 10.2022

Pro

Apple
05.2021 - 02.2022

Temporary Geek Squad Manager

Best Buy, Geek Squad
06.2017 - 12.2017

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