Drea Holloway
Pittsburgh,PA
Summary
Dedicated and adaptable student with a proactive attitude and the ability to learn quickly. Well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator with experience in operating cash registers and interacting with customers. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Planet Fitness
Pittsburgh, PA
01.2024 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Upheld high standards of productivity and quality in operations.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Performed data entry into computer systems to maintain accurate records of customer information.
Barista
Starbucks
Pittsburgh, PA
06.2022 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Cashier/Runner
Kennywood Park
Pittsburgh, PA
05.2021 - 08.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved guest complaints to maintain complete customer satisfaction.
- Effectively multitasked within fast-paced environment.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
Volunteer
2020 Biden Campaign
Pittsburgh, PA
05.2020 - 11.2020
- Sorted mail and answered phone calls to assist with administrative needs.
- Resolved complaints or issues using strong customer service and engagement skills.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA05-2024
General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Safe Food Handling
- Customer Engagement
- Teamwork and Collaboration
- Performance Improvement
- Cash Handling
- Complex Problem-Solving
Timeline
Crew Member
Planet Fitness
01.2024 - Current
Barista
Starbucks
06.2022 - 08.2023
Cashier/Runner
Kennywood Park
05.2021 - 08.2021
Volunteer
2020 Biden Campaign
05.2020 - 11.2020
High School Diploma -
Penn Hills Senior High School
General Studies
Community College of Allegheny County