Dre Jhonel Sibble
Decatur,GA
Summary
Detail-oriented and a passionate team player with strong organizational skills, looking to provide excellent service with a high degree of accuracy while exercising flexibility.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CityMD Urgent Care
2023.10 - 2024.05
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Crew Member
McDonald's
2023.03 - 2023.12
- Make sure that food safety standards are met.
- Take orders from customers in a correct and efficient manner.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Brand Advocate
Sagility Health
2022.05 - 2023.01
- Demonstrated keen job knowledge by using the company's products/systems to provide accurate information and timely assistance
- Resolved member's questions and concerns efficiently by telephone
- Created an exceptional experience for the provider/member by using professional customer service techniques
- Manipulated systems and escalate issues to the appropriate personnel for final resolution.
Education
Sixth Form
Morant Bay High School
06.2021
High School Diploma -
Morant Bay High School
09.2019
Skills
- Active listening and outstanding communication skills
- Record keeping, empathy, attention to detail
Certification
- Certified Phlebotomy Technician, Medca Certifications- June 29,2023-June 29,2025
Timeline
Patient Service Representative
CityMD Urgent Care
2023.10 - 2024.05
Crew Member
McDonald's
2023.03 - 2023.12
Brand Advocate
Sagility Health
2022.05 - 2023.01
Sixth Form
Morant Bay High School
High School Diploma -
Morant Bay High School