Drew Bramer
West Lafayette,IN
Summary
Result-driven Fixed Operations Manager with substantial experience in overseeing service department operations and maintaining high customer satisfaction rates. Strengths include strong leadership skills, in-depth understanding of operational processes, and the ability to develop effective strategies for improving workflow efficiency. Previous roles have demonstrated successful enhancement of operational standards, implementation of cost control measures, and fostering team development within a dealership environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fixed Operations Director
Five Star Automotive Group (FORMALLY MIKE RAISOR)
LAFAYETTE, IN
02.2021 - 08.2024
- Developed training programs for new hires within the Fixed Operations Department.
- Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
- Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
- Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
Fixed Operations Director
Mike Raisor Automotive Group
LAFAYETTE, IN
02.2020 - 02.2021
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Service Manager
TWIN CITY DODGE JEEP RAM
LAFAYETTE, IN
08.2017 - 02.2020
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
SERVICE MANAGER
Mike Raisor Ford
LAFAYETTE, IN
03.2012 - 07.2017
- Created detailed reports on service activities for senior management review.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
Service Technician
Mike Raisor Ford
LAFAYETTE, IN
04.1999 - 03.2012
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
Education
FIXED OPERATIONS ADVANCED DEVELOPMENT INITIATIVE -
M5 MANAGEMENT SERVICES INC
Pelham, AL05-2019
Associate of Applied Science - FORD ASSET
Ivy Tech Community College of Indiana
Indianapolis, IN05-2004
10 YEAR SENIOR MASTER TECHNICIAN -
FORD MOTOR COMPANY
MASTER TECHNICIAN -
MAZDA
Skills
- Employee retention strategies
- Maintaining Compliance
- Setting goals
- Manufacturer warranty policies
- Implementing performance targets
- Technical knowledge
- Staff Training and Development
- Customer Retention
Certification
- CERTIFIED FIXED OPERATIONS DIRECTOR FOR THE FOLLOWING BRANDS: FORD, LINCOLN, AUDI, VOLKSWAGEN, CADILLAC, GMC, MERCEDES BENZ
Timeline
Fixed Operations Director
Five Star Automotive Group (FORMALLY MIKE RAISOR)
02.2021 - 08.2024
Fixed Operations Director
Mike Raisor Automotive Group
02.2020 - 02.2021
Service Manager
TWIN CITY DODGE JEEP RAM
08.2017 - 02.2020
SERVICE MANAGER
Mike Raisor Ford
03.2012 - 07.2017
Service Technician
Mike Raisor Ford
04.1999 - 03.2012
FIXED OPERATIONS ADVANCED DEVELOPMENT INITIATIVE -
M5 MANAGEMENT SERVICES INC
Associate of Applied Science - FORD ASSET
Ivy Tech Community College of Indiana
10 YEAR SENIOR MASTER TECHNICIAN -
FORD MOTOR COMPANY
MASTER TECHNICIAN -
MAZDA
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