DREW ERCOLANO
Summary
Dynamic sales leader with a proven track record at Spectrum, adept in Customer Relationship Management and Collaborative Team Management. Excelled in boosting sales through strategic decision-making and exceptional customer support, achieving significant revenue growth. Skilled in fostering team unity and driving customer satisfaction, with a focus on surpassing sales targets.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Spectrum
07.2022 - Current
- Consistently achieve and exceed monthly sales targets by providing tailored solutions to customers.
- Engage with prospective and existing customers to promote Spectrum's internet, TV, and phone services, utilizing consultative sales techniques.
- Deliver a high-quality customer experience by identifying customer pain points and recommending the best service packages.
- Collaborate with team members and management to optimize sales strategies and improve overall performance.
Mobile Expert
T Mobile
10.2020 - 07.2022
- Consistently achieved and exceeded monthly sales targets, generating $10K+ in total revenue.
- Delivered exceptional customer service by identifying needs and recommending tailored wireless, data, and accessory solutions.
- Effectively handled objections and closed sales through consultative selling techniques.
- Processed activations, upgrades, and service changes while ensuring accurate account setup and compliance with company policies.
General Manager
SweetFrog
08.2017 - 10.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Overseen two SweetFrog locations.
Assistant General Manager
Hardee's
06.2015 - 08.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
WEEKI WACHEE HIGHSCHOOL
12150 Vespa Way, Brooksville, FL 3461406-2014
Skills
- Customer Relationship Management
- Customer Support Expertise
- Sales Enhancement Skills
- Collaborative Team Management
- Strategic Decision-Making
- Organized Time Allocation
Accomplishments
- Achieved winner-circle while working at T-Mobile.
- Received 100% mystery shop while employed at Spectrum.
- Recognized by SweetFrog CEO for social media marketing.
Timeline
Sales Specialist
Spectrum
07.2022 - Current
Mobile Expert
T Mobile
10.2020 - 07.2022
General Manager
SweetFrog
08.2017 - 10.2020
Assistant General Manager
Hardee's
06.2015 - 08.2017
High School Diploma -
WEEKI WACHEE HIGHSCHOOL
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