Drew Franklin
Reno
Summary
Dynamic Business Office Manager with a proven track record at Riverwalk Home Maintenance, excelling in office management and critical thinking. Enhanced operational efficiency through effective budgeting and employee trainning. Recognized for delivering exceptional customer service as a lead at Sutherland Global Services, driving satisfaction and team performance. Proficient in administrative support and deadline management.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Riverwalk Home Maintenance
06.2023 - Current
- Assisted in managing daily office operations to ensure smooth workflow and efficiency.
- Supported budgeting processes by tracking expenses and updating financial records.
- Maintained filing systems for confidential documents, ensuring data accuracy and security.
- Scheduled meetings and managed calendars to optimize time management within the office team.
Customer Service Lead
Sutherland Global Services
10.2022 - 06.2023
- Supervised customer service team, ensuring high-quality support and efficient issue resolution.
- Developed training materials to enhance staff knowledge of products and services.
- Implemented feedback system to improve customer satisfaction and service effectiveness.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
Chime
09.2019 - 10.2022
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Assisted customers in navigating banking products and services, ensuring optimal user experience.
- Processed account transactions accurately while adhering to financial regulations and policies.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
Education
Associate of Science - General College Education
Truckee Meadows Community College
Reno, NV Robert McQueen High School
Reno, NV06-2019
Skills
- Deadline management
- Employee onboarding
- Office management
- Administrative support
- Proficient computer skills
- Critical thinking
Timeline
Business Office Manager
Riverwalk Home Maintenance
06.2023 - Current
Customer Service Lead
Sutherland Global Services
10.2022 - 06.2023
Customer Service Representative
Chime
09.2019 - 10.2022
Associate of Science - General College Education
Truckee Meadows Community College
Robert McQueen High School
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