Drew O'Brien

Supported clients with personal care such as showering, toileting, dressing etc.

Completed housekeeping tasks as necessary.

Collected and logged data pertaining to tasks completed and wellbeing of the client.

• Provided necessary support and guidance to team members in order to meet organizational goals
• Maintained strong relationships with team members to ensure team success
• Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency
• Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
• Utilized data analysis and reporting to track team performance and make recommendations

• Successfully operated high-volume mail machines, including inserting, sorting, and folding equipment
• Demonstrated excellent attention to detail while processing large volumes of mail accurately and efficiently
• Reviewed documents before sending them out via mail or courier services to ensure accuracy

• Utilized strong communication skills to ensure customers were satisfied with their experience
• Assessed customer needs, processed payments, and answered questions regarding billing issues
• Issued credits or refunds as appropriate while adhering to established guidelines
• Developed expertise in credit card regulations, policies, and procedures

• Demonstrated strong leadership skills by providing guidance and direction to staff on procedures and policies
• Promoted sales initiatives through active engagement with customers on the sales floor
• Performed opening and closing duties such as counting money, verifying deposits, balancing register drawers
• Utilized problem-solving techniques to address operational issues during the night shift

• Assists clients with activities of daily living including, bathing, dressing, grooming, toileting, and cooking
• Transports clients to appointments, work, or any other desired activities
• Follows the clients support plan to meet the clients goals and encourage as much independence as possible

• Operated cash register and accurately processed payments, returns, and exchanges
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner