Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Drew Reyes

Rancho Cucamonga,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Caliber Collision
04.2020 - 09.2025
  • Directed daily operations to enhance workflow efficiency and productivity across multiple departments.
  • Oversaw budget management, ensuring alignment with financial objectives and cost control measures.
  • Established key performance indicators to monitor operational success and drive continuous improvement initiatives.
  • Mentored department managers, promoting leadership skills and accountability within the operational framework.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Service Advisor

Service King Collision Center
05.2016 - 02.2020
  • Developed detailed cost estimates for Insurance partners, ensuring accuracy and adherence to client specifications.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Mentored junior estimators, providing guidance on best practices and industry standards.

Service Advisor

Marco's Auto Body
08.2014 - 05.2016
  • Utilized advanced estimating software to streamline workflows and improve estimate accuracy CCC1, Mitchell Ultramate.
  • Maintained superior customer service with clientele and insurance partners
  • High emphasis in profitability and time management.

Education

High School Diploma -

Valle Lindo High School
El Monte, CA
06-2005

Skills

  • Staff development
  • Team leadership
  • Financial management
  • KPI tracking

Certification

  • Certified First Aid/CPR
  • ICAR Gold Class Certified


Timeline

General Manager

Caliber Collision
04.2020 - 09.2025

Service Advisor

Service King Collision Center
05.2016 - 02.2020

Service Advisor

Marco's Auto Body
08.2014 - 05.2016

High School Diploma -

Valle Lindo High School

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