Dreylin Miller
Reisterstown,MD
Summary
Dynamic customer service professional with extensive experience at Wegmans, excelling in transaction processing and customer satisfaction. Proven ability to handle cash accurately while demonstrating patience and empathy. Adept at utilizing technology to enhance service efficiency and build lasting customer relationships, ensuring a welcoming shopping environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Wegmans
Baltimore, MD
11.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experiences.
- Maintained a clean and organized checkout area to promote a welcoming environment.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Handled cash, credit, and gift card transactions while adhering to company policies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Representative
Wegmans
Baltimore, MD
11.2024 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints, ensuring satisfaction and retention.
- Collaborated with team members to maintain product displays and inventory levels.
- Developed knowledge of store products to enhance customer service experience.
- Adapted to fast-paced environments, handling high volumes of customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Target
Baltimore, MD
11.2024 - 10.2025
- Processed customer transactions efficiently at point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
Morning Stocker
Target
Baltimore, MD
11.2024 - 10.2025
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management by receiving and processing shipments daily.
- Maintained clean and safe work environment, adhering to safety protocols consistently.
- Collaborated with team members to optimize stocking processes for faster service.
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Collaborated with team members to complete tasks efficiently, ensuring timely completion of daily stocking goals.
- Utilized equipment such as pallet jacks and hand trucks safely, minimizing potential hazards within the workplace.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Overnight Stocker and Receiver
Giant Food Stores
Baltimore, MD
10.2022 - 10.2024
- Stocked shelves efficiently to maintain product availability and organization.
- Received and processed incoming shipments, ensuring accurate inventory management.
- Assisted in maintaining cleanliness and safety standards throughout the store.
- Collaborated with team members to optimize stock rotation and minimize waste.
- Operated equipment such as forklifts and pallet jacks for efficient material handling.
- Monitored inventory levels to identify restocking needs and prevent shortages.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
Education
High School Diploma -
Franklin High School
Reisterstown, MD06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Technology
- Cashier
- Excellent communication
Certification
Drivers License's
Timeline
Cashier
Wegmans
11.2024 - Current
Customer Service Representative
Wegmans
11.2024 - Current
Cashier
Target
11.2024 - 10.2025
Morning Stocker
Target
11.2024 - 10.2025
Overnight Stocker and Receiver
Giant Food Stores
10.2022 - 10.2024
High School Diploma -
Franklin High School