Dreysen Hertstein
Planet Fitness Headquarters
Wildwood
1
Certification
9
years of professional experience
Accomplished management professional with five years of experience in business operations and team development. Expertise in optimizing operational performance, enhancing customer satisfaction, and achieving business objectives through strategic leadership and process improvement. Proficient in operations management, financial oversight, and talent development, with a commitment to continuous learning.
Work History
Corporate Club Manager
5 Years 5 Months- Led club operations, ensuring operational excellence, regulatory compliance, and adherence to corporate standards.
- Direct and develop a team of 14+ employees through strategic hiring, coaching, performance management, and leadership development.
- Managed financial performance by overseeing labor budgets, payroll, operational expenses, and generating revenue exceeding $700,000 annually.
- Analyze KPIs to identify opportunities, implement process improvements, and drive operational efficiency.
- Delivered exceptional customer experiences, achieving a member satisfaction score above 89% while resolving complex customer concerns.
- Partner with vendors and cross-functional teams to oversee facility maintenance, asset management, and continuous operational improvement.
Teacher's Assistant
1 Year 8 Months- Assisted lead teachers in planning and implementing age-appropriate educational activities that supported children's cognitive, social, and emotional development.
- Fostered safe, inclusive, engaging classroom environment, promoting positive behavior and effective management strategies.
- Collaborated with teachers and parents to support individual student needs and encourage developmental progress.
- Collaborated with teachers and parents to address individual student needs and facilitate developmental progress.
- Supported daily classroom operations through effective communication, teamwork, and a nurturing approach to student engagement.
- Supported daily classroom operations through clear communication, teamwork, and a nurturing approach to student engagement.
Sales Lead
1 Year 11 Months- Supported store leadership in achieving $2.5M in annual store revenue through effective sales execution and team leadership.
- Led daily sales floor operations, supporting a team of 15-20 associates while consistently achieving 91%+ of monthly sales goals.
- Coached and developed team members in product knowledge and customer service training, driving 10%+ year-over-year sales growth during peak seasons.
- Delivered exceptional customer experiences, maintaining 90%+ customer satisfaction and consistently exceeding company service expectations.
- Executed visual merchandising initiatives that boosted featured product sell-through by 15–20% and enhanced overall store presentation.
- Managed inventory valued at $500,000+, ensuring accurate stock levels, efficient replenishment, and loss prevention compliance.
Education
No Degree - Business Management
High School Diploma
Skills
Operations management
KPI management
Customer Experience Management
Leadership and team development
Strategic Problem Solving
Organization
Certification
CPR
Timeline
Corporate Club Manager
Planet Fitness Headquarters
03.2021 - CurrentRead More
Teacher's Assistant
Headstart Early Learning Centre
05.2019 - 01.2021Read More
Sales Lead
Under Armour
05.2017 - 04.2019Read More
Western Governors University
No Degree from Business Management
Read More
Grandville Highschool
High School Diploma
Read More