Deja McKenzie
Indianapolis,IN
Summary
An enthusiastic career candidate eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. The goal is to build my expertise in analytics using clear understandings of problem solving and data science with a focused training in conducting research. I am the intersection of where authenticity meets dedication and innovation.
Overview
5
5
years of professional experience
Work History
Data Analyst - Solutions Team
Knowledge Services
07.2022 - Current
- Contributed to vendor compliance and updating their compliancy statuses as needed.
- Created various Excel documents to assist with pulling metric data for stakeholders as concise explanations of best placement for contractors.
- Developed required policies and procedures that reflect goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Tested data prediction algorithms based on historical data of contracted employees.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of billing discrepancies and recommend corrective actions.
- Organized, sorted, and checked input data against purchase orders and invoices.
- Conducted hours of research on various subject matter such as time entry, billing discrepancies, and state agencies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Completed biweekly and monthly audits of STAR time imports, managers, and billing rates of contractors.
Tier 1 Problem Solve Associate
Amazon
11.2020 - 07.2022
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Recorded regular progress and issues with products.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked in multiple areas including but not limited to inbound receiving, pallet prep, and problem solving.
- Compiled and maintained important records such as inventory, vendor information, and shipment data using FCresearch.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Filled as the designated trainer for Problem Solve for six and retained over 20 problem solvers.
- Assessed student needs to develop effective training plans
- Monitored participant workflow and behaviors throughout training process
- Awarded "Tier 1 of the Month" for September of 2021.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Drove operational improvements which resulted in savings and improved profit margins
Customer Care Advisor
Concentrix
08.2020 - 11.2020
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Calculated premiums and established payment methods
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Constantly typed at 40 wpm.
Pickup Associate
Payless Supermarkets
07.2019 - 07.2020
- Shopping for customer's selected items within reasonable time and accuracy.
- Handling monetary transactions both online and in-store.
- Providing memorable customer service with an infectiously positive attitude.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Assisted customers by answering questions and fulfilling requests.
- Used POS system to enter orders, process payments, and issue receipts.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Adhered to social distancing protocols and wore mask or face shield
Education
Bachelor of Liberal Arts - Sociology And Criminal Justice
Indiana University Bloomington
Bloomington, IN05.2019
High School Diploma -
Anderson High School
Anderson, IN06.2015
Skills
- Optimization
- Data Entry
- Conflict Resolution
- Time Management
- Documentation And Reporting
- Customer Service
- Microsoft Office
- Team Building
- Creative Writing
- Innovation
- Records Administration
- Presentations
- Database Maintenance
- Data Analysis
- Analytical Problem Solving
Timeline
Data Analyst - Solutions Team
Knowledge Services
07.2022 - Current
Tier 1 Problem Solve Associate
Amazon
11.2020 - 07.2022
Customer Care Advisor
Concentrix
08.2020 - 11.2020
Pickup Associate
Payless Supermarkets
07.2019 - 07.2020
Bachelor of Liberal Arts - Sociology And Criminal Justice
Indiana University Bloomington
High School Diploma -
Anderson High School
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