Melody Dominique Williams, PHD
Director of Training
Moreno Valley,CA
Summary
Proactive training and development director offering 16 years of experience in educating professionals. Expert in designing curricula and training (including, programs, manuals, presentations, and digital content) aligned with strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. This additionally includes skills of department oversight, coordinating workshops and events, client service, and compliance. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Overview
16
16
years of professional experience
Work History
Director of Training
The Plateau Group Insurance
Remote
03.2016 - Current
- Responsible for overseeing departmental operations, devising overall organizational training strategy, overseeing its implementation, and assessing outcomes.
- Design and lead delivery of instructor-led training classes to new and existing business partners, including community banks, dealerships, and other financial institutions.
- Report directly to the company president.
- Maintain regular communication with senior leadership, field staff, and partners for multi-disciplinary collaboration.
- Manage department budget.
- Ensure timely and current recordkeeping for compliance and legal purposes.
- Innovate curricula and content for range of topics, including product knowledge, sales, customer service, and more.
- Manage identification, definition, design, and development of training curriculum in compliance with legislation in 30 plus states in which we operate.
- Measure, evaluate, and report on effectiveness of all training content.
- Incorporate unique business deliverables, with key learning objectives and methods that support and align with overarching business goals.
- Utilize various platforms for training presentations, i.e., face-to-face, webinar, training videos, digital assessments, and more.
- Evaluate employee performance and provide coaching and training.
- Represent company at multiple conferences as speaker/presenter.
Sr. Regional Corporate Trainer
Transamerica Life Insurance Company
Atlanta, GA
08.2005 - 12.2015
- Developed, facilitated, and evaluated a variety of learning programs including, new hire orientation, compliance, leadership, customer service, product, and sales, and more; this involved over 4,000 internal and external employees.
- Facilitated and coordinated annual three-day corporate train-the-trainer workshops.
- Contributed to the creation, revision, and maintenance of e-learning and live training materials content.
- Executed role as the lead instructional designer for training team; this included the development of over 50 online courses, videos, gamification assets, and instructor-led training programs using various digital authoring tools.
- Led development of eLearning strategy, including research, implementation, and course inventory expansion.
- Developed process for training and developing hundreds of new accounts gained during acquisitions.
- Managed all operational activities of the training center; this included marketing assets, report fulfillment, and multilevel communication to increase productivity and usage.
Education
Ph.D. - General Psychology
Capella University
Minneapolis, MN01.2019
Master of Science - Counseling (CACREP)
Argosy University
Atlanta, GA05.2012
Bachelor of Arts - Psychology
Spelman College
Atlanta, GA05.2003
Skills
- Background in adult learning and other behavioral theories
- Instructional design
- Engaging presenter
- Maintain learning asset inventory
- Solutions-oriented and global thinker
- Adaptive and flexible
- Fun!
- Ethical and effective decision-making
- Strategic and Innovative thinker
- Strong research, consulting, analytic, and planning skills
Accomplishments
- Association for Talent Development (ATD) – Designing Learning Certificate
- Association for Talent Development (ATD) – E-Learning Instructional Design Certificate
- AchieveGlobal – Adult Learning Theory Certificate
Affiliations
CIA Conference (Speaker) 50 participants, Atlanta, Georgia, November 2021
Lecture title: Training and Development
CIMRO Conference (Speaker) 60 participants, Savannah, Georgia, July 2018
Lecture title: Concepts for Advanced Classes: Kolb’s Experiential Learning Cycle
CIMRO Conference (Speaker) 60 participants, Minneapolis, Minnesota, July 2017
Lecture title: Training 201.301
CIMRO Conference (Speaker) 60 participants, Baltimore, Maryland, July 2016
Lecture title: Supercharge your Training Sessions: Making Training Stick
Transamerica Employee Bootcamp (Guest lecturer), 85 participants, Baltimore, MD, 2014
Session title: Hosting WebEx Meetings
Tennessee Credit Union Association–Local chapter (guest speaker), 50 participants, Memphis, TN
Session title: Training Effectiveness
Trainer Workshop (Coordinator and host), 20 participants, Atlanta, GA, 2011
Session title: Jolt Your Business (…with Training and Development)
Transamerica Sales Meeting, (Focus group moderator), 15 attendees, San Antonio, TX, 2010
Description: Sales Agent Feedback Group
Transamerica Sales Meeting, (Speaker), 200 participants, San Antonio, TX, 2010
Description: Training
Trainer Workshop (Coordinator and host), 20 participants, Atlanta, GA, 2009
Session title: Plant, Nurture, Grow (…Your Business with Training)
Transamerica Sales Meeting (Breakout Session Co-host), 150 participants, San Diego, CA, 2007
Session title: Training
Trainer Workshop (Coordinator and host), 20 Participants, Atlanta, GA, 2006
Session title: Becoming a Certified Trainer (Business with Training and Development
Timeline
Director of Training
The Plateau Group Insurance
03.2016 - Current
Sr. Regional Corporate Trainer
Transamerica Life Insurance Company
08.2005 - 12.2015
Ph.D. - General Psychology
Capella University
Master of Science - Counseling (CACREP)
Argosy University
Bachelor of Arts - Psychology
Spelman College