Summary
Work History
Overview
Education
Skills
Timeline
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Dru Barnes

Dru Barnes

Brooklyn,NY

Summary

Stylist Sales Associate with impressive reputation for client satisfaction, retention and referrals. Skilled in increasing sales via upselling techniques, growing existing accounts and elevating performance of key brands. Enthusiastic, customer-centric expert in luxury brands such as Scotch and Soda and Houndstooth vintage .

Work History

Sales Associate Team Leader

Reiss
New York, NY
2022 - Current
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Engaged with customers to build rapport and loyalty.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Recommended accessories and complementary purchases to boost revenue.

Founding Director

L I V I N G By Dru Alexander
Brooklyn , NY
08.2018 - Current
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Cold-called leads and closed large number of new sales over several months.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Drove performance initiatives, facilitating 80% revenue increase.
  • Established organizational mission statement through extensive collaboration and review
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations

Stylist Sales Associate

Scotch And Soda
Manhattan, NY
10.2021 - 08.2022
  • Translated inspiration into action by solving customer styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Handled special requests from VIP clients, liaising with personal assistants and private buyers.
  • Connected and engaged with customers to understand styling needs.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Managed efficient cash register operations.

Sales Associate

Ralph Lauren
Greenwich, CT
2015 - 2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Sales Representative Team Leader

Prada
New York, NY
10.2013 - 07.2015
  • Drafted shipment documentation and maintained accurate files.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided strong service to customers, increasing customer loyalty 50%.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Sales Rep /Stylist Manager

Ambercrombie & Fitch
New York, NY
11.2006 - 06.2010
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Overview

13
13
years of professional experience

Education

High School Diploma -

Spring Vale Academy
Michigan Center, MI
05.1997

Skills

  • Microsoft applications proficiency
  • Organization
  • Cash register operation
  • Interpersonal Communication
  • Organization and Time Management
  • Critical Thinking
  • Problem-Solving

Timeline

Sales Associate Team Leader

Reiss
2022 - Current

Stylist Sales Associate

Scotch And Soda
10.2021 - 08.2022

Founding Director

L I V I N G By Dru Alexander
08.2018 - Current

Sales Associate

Ralph Lauren
2015 - 2017

Sales Representative Team Leader

Prada
10.2013 - 07.2015

Sales Rep /Stylist Manager

Ambercrombie & Fitch
11.2006 - 06.2010

High School Diploma -

Spring Vale Academy

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Dru Barnes