Summary
Overview
Work History
Education
Skills
Timeline
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Dru Hoffman

Fort Worth,TX

Summary

Proven Host at Mi Cocina and Olive Garden, adept in enhancing customer satisfaction and streamlining seating processes. Demonstrates exceptional communication and multitasking skills, significantly improving guest experience. Excels in team collaboration and maintaining a professional appearance, ensuring operational excellence without overbooking. Focuses on impactful customer service achievements, setting a high standard in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Host

Mi Cocina
10.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Host

Olive Garden - Darden Restaurants
04.2023 - 06.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Opened and closed seating sections according to volume of guests.

Education

High School Diploma -

Penn Foster
Scranton, PA
05-2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional Appearance
  • Detail Oriented

Timeline

Host

Mi Cocina
10.2024 - Current

Host

Olive Garden - Darden Restaurants
04.2023 - 06.2024

High School Diploma -

Penn Foster
Dru Hoffman