Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Duan Gonzalez

Summary

Accomplished professional with a proven track record at Forever 21, enhancing customer satisfaction and streamlining booking processes. Expert in customer service and travel documentation, adept at fostering teamwork and managing time efficiently. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating exceptional collaboration and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Sales Associate

Forever 21
09.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Travel Agent Assistant

New Joe Hotel
07.2016 - 07.2017
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
  • Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.

Operator

Iam Paisan Co,
08.2010 - 03.2011
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.

Education

Bachelor of Arts - English

Dhonburi Rajhabhat International College
Bangkok, Thailand
06.2019

High School Diploma -

Saowabha Vocational College
Bangkok , Thailand
03.2009

Skills

    Customer Service

    Teamwork and Collaboration

    Time Management

    Travel documentation

    Foreign language skills

Languages

Thai
Native or Bilingual
English
Full Professional
Japanese
Elementary

Timeline

Sales Associate

Forever 21
09.2022 - 12.2022

Travel Agent Assistant

New Joe Hotel
07.2016 - 07.2017

Operator

Iam Paisan Co,
08.2010 - 03.2011

Bachelor of Arts - English

Dhonburi Rajhabhat International College

High School Diploma -

Saowabha Vocational College

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Duan Gonzalez