Duana Falk-Carrigan
Luke Family Of Brands
Hobart,IN
10
years of professional experience
Dynamic Co-Manager with a proven track record at Luke Family Of Brands, excelling in staff development and customer service. Enhanced sales through strategic marketing management and effective team leadership, achieving significant improvements in customer satisfaction. Skilled in decision-making and policy implementation, fostering a productive and compliant work environment.
Work History
Co-Manager
2 Years 6 Months- Supervised daily operations to ensure high standards of product quality and customer service.
- Trained and mentored staff on operational procedures and safety protocols.
- Developed and implemented inventory management strategies to optimize stock levels.
- Collaborated with team members to streamline workflows and enhance productivity.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Approved regular payroll submissions for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Co-Manager
3 Years- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Co-Manager
4 Years 7 Months- Assisted management in organizing promotional events to boost store attendance and enhance sales.
- Worked alongside store manager to formulate promotional plans that successfully drew new customers and improved foot traffic.
- Created detailed action plans for departments needing improvement, leading to notable increases in sales and customer satisfaction.
- Enhanced sales revenue by coaching staff in effective sales techniques and product knowledge.
- Served as a primary intermediary between employees and management, fostering open communication and resolving issues promptly.
- Trained staff across various functions to improve team flexibility and performance.
- Upheld a professional, organized, and secure environment for staff and customers.
- Handled opening and closing duties, ensuring seamless shift transitions and operational success.
- Addressed customer issues directly, maintaining strong customer relations through effective problem-solving.
- Sustained a calm, professional demeanor while managing difficult customer situations.
- Minimized waste and executed revenue enhancement strategies to align with sales and profit goals.
Education
Associate in Paralegal - Paralegal
High School Diploma
Skills
Staff development
Marketing management
Team leadership
Customer service
Decision-making
Task delegation
Policy implementation
Time management
Staff management
Timeline
Co-Manager
Luke Family Of Brands
01.2024 - CurrentRead More
Co-Manager
7-eleven
12.2020 - 12.2023Read More
Co-Manager
Honeybakedhamcocafe
05.2016 - 12.2020Read More
Ivy Tech Community College of Indiana
Associate in Paralegal from Paralegal
Read More
Hobart High School
High School Diploma
Read More