Duane Anthony Morton III
Gary,USA
Summary
September 4th 2025
In my search for new career growth opportunities, I was excited to find your organization may be hiring! As a performance-driven individual, I believe that I genuinely possess what is necessary to apply and grow within your company.
I have a strong background in team building while creating profitable showroom traffic that buys and gives referrals. In 2022 I made the transition joining Leader Automotive Group which is a wholly-owned subsidiary of Auto Canada.
2022-2024 while with Auto Canada I have been promoted 4 different occasions and worked with the Corporate Team reporting directly to Canada.
With 10+ years of sales management experience and a quality customer service background that began in business development. I understand the importance of ensuring that a salesmen or BDC rep connects with the customer the very first time with a proper FQR or First Quality Response.
That first quality response given to prospective customers from your salesman combined with BDC (being trained to work sales, service, and vehicle acquisition (kbb) leads) with sales managers at the desk on board will increase your dealerships PVR overtime to meet owners goals for future growth opportunities in addition driving more revenue in your service department.
A resume can only tell you so much about my motivation and qualifications.
I look forward to the opportunity of speaking more about this potential Job Opportunity.
I can provide as many references as
need be upon request.
Please feel free to contact me at (219) 201-5731 at your earliest convenience.
Thank you for your time and consideration.
I look forward to hearing
from you.
Sincerely,
Duane Anthony Morton III
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Bosak Chrysler
Merrillville, IN
10.2024 - 04.2025
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Corporate Sales Director / Corporate Trainer
Auto Canada - United States Platform
Chicago, IL
10.2022 - 02.2024
- Worked with F/I Managers across the Platform and taught them how to Identify hot opportunities (Refinance, Equity Calls, Selling Warranty's etc) in our CRM while they have down time. Increasing profitability & enhancing skill sets of each F/I manager across entire platform.
- Managed daily equity mining operations across Auto Canada's 10 Dealership Platform in Illinois. Working with Equity Mining Managers on a weekly basis helping train, coach and mentor each team.
- Met with BDC Managers across the Platform on a weekly basis and implemented strategies to increase productivity across the Auto Canada Platform in Illinois.
- Taught Corporate BDC representatives call scripts to identify creative strategies to produce more shown & sold appointments.
- Worked with KBB Corporate Director so equity mining sales team could work together with KBB team to make quality Kelly Blue Book Buy's happen out of the service drive.
- Trained equity mining team how to quickly identities hot acquisition opportunities in service drive using our CRM. (Vin)
Corporate Sales Trainer
Auto Canada - United States Platform
Chicago, IL
07.2022 - 10.2022
- Collaborated with General Managers and Platform Director of Operations on a monthly basis to create customized Training Plans for each roof top for Sales team &Sales Managers.
- Worked with Human Resources to facilitate recruitment promotion via various online channels and other community events.
- Developed and led group training courses to align with corporate sales and service goals.
- Provided coaching and mentoring to salesman, sales managers, and F&I Managers on how to best utilize CRM to increase profit potential for each rooftop.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program.
Internet Sales Manager
Hyundai & Chevy Of Palatine (Auto Canada)
Palatine, IL
04.2022 - 09.2022
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Kept detailed records of sales and contracts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Internet Sales Manager
Chevy Of Palatine (Auto Canada)
Palatine, Illinois
01.2022 - 04.2022
- Managed leads with Customer Care Reps making sure vehicle and service inquiry's were kept up with.
- Made sure all vehicle documentation from customers were reviewed, verified and submitted successfully to finance department.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Internet Sales Manager
Zeigler Infiniti Of Hoffman Estates
Hoffman Estates, IL
06.2021 - 01.2022
- Responded to internet inquiries and phone calls in timely matter.
- Kept detailed records of sales and contracts.
- Created lists of potential customers on a daily basis using Vinsolutions/eleads CRM and assigned sales tasks to team of 10+ salesmen.
- Collaborated with marketing vendors monthly to create uniformity between current INFINITI retail incentives and whats being offered to New Car customers on our website.
- Incorporated our sales team to utilize video upon first quality response to online customers.
- Became ADA compliant with INFINITI corporate.
- Deployed website assets for New inventory on a monthly basis
- Utilized Dealertrack to process Credit Applications for sales staff.
- Implement INFINITI Social tool kit to connect with the stores social media platform increase which increased the dealerships facebook customer engagement by 30%.
Internet Sales Director
Van Drunen Ford
Homewood, IL
12.2017 - 02.2020
- Built BDC Department from ground up incorporating Vinsolutions & Auto Alert.
- Working hand and hand with General Manager/Used Car Manager adjusting New Car Pricing/Used Car Pricing every two weeks to stay competitive in the market and hit New/Used Car Objectives.
- Trained every new Sales hire how to use the CRM properly and teaching great follow up techniques before they hit sales floor.
- Monitoring Response Times for all Internet Leads ensuring every lead is answered properly with a First Quality Response.
- Partnered with service director on a monthly basis to ensure Service CSI scores remain one of the Highest in Chicago.
- Meeting with website vendor to ensure all customers have a quality experience accessing our website on Desktop & Mobile devices.
- Ensuring our entire inventory VDP's & SRP's have updated pricing and incentive information.
Internet Sales Manager
Bill Kay Ford
Midlothian, IL
02.2015 - 11.2017
- Trained, and monitored every Customer Care Rep's performance on a weekly basis.
- Discussing those results with the General Manager.
- Built a rapport with 3rd party vendors on a monthly basis to maximize any and all lead opportunities.
- Developed Email Campaigns for Sales, Service and Parts on a monthly basis.
- Managed the store's online reputation through review sites like dealer rater & goggle.
- Processed all Customer Credit Applications given to me Using Route One Software.
- Trained New Salesman how to utilize the CRM and proper follow up techniques to ensure a smooth transition into sales.
Education
Bachelor of Arts - General Studies
Eastern Illinois University
Charleston, IL12.2012
High School Diploma - undefined
Bloom Trail High School
Chicago Heights, IL05.2010
Skills
- Team leadership qualities
- Online sales techniques
- Appointment scheduling
- Digital marketing
- Social media marketing
- Inventory management
- Sales strategy development
- Staff coaching
- Inbound call management
- Lead generation strategies
- KPI tracking
- Market research
- Website maintenance
- Price quoting
Timeline
Internet Sales Manager
Bosak Chrysler
10.2024 - 04.2025
Corporate Sales Director / Corporate Trainer
Auto Canada - United States Platform
10.2022 - 02.2024
Corporate Sales Trainer
Auto Canada - United States Platform
07.2022 - 10.2022
Internet Sales Manager
Hyundai & Chevy Of Palatine (Auto Canada)
04.2022 - 09.2022
Internet Sales Manager
Chevy Of Palatine (Auto Canada)
01.2022 - 04.2022
Internet Sales Manager
Zeigler Infiniti Of Hoffman Estates
06.2021 - 01.2022
Internet Sales Director
Van Drunen Ford
12.2017 - 02.2020
Internet Sales Manager
Bill Kay Ford
02.2015 - 11.2017
High School Diploma - undefined
Bloom Trail High School
Bachelor of Arts - General Studies
Eastern Illinois University