Summary
Overview
Work History
Education
Skills
Timeline
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Duane Noyes

Hickory Hills,IL

Summary


Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.

Overview

16
16
years of professional experience

Work History

Service Representative/Dispatch

Rockland Plumbing
02.2023 - 11.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Scheduled appointment to resolve more complex issues.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.

Service Crew Member

Royal Flush Sewer
01.2009 - 02.2023
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Southside Christian Church
Oak Lawn, IL
05-1990

Skills

  • Customer Support
  • Customer Relations
  • Database Maintenance
  • Organization
  • Complaint Handling
  • Customer Relationship Management
  • Problem-solving abilities
  • Schedule Management
  • Customer Service
  • Microsoft Outlook
  • Paperwork Processing
  • Conflict Resolution

Timeline

Service Representative/Dispatch

Rockland Plumbing
02.2023 - 11.2024

Service Crew Member

Royal Flush Sewer
01.2009 - 02.2023

High School Diploma -

Southside Christian Church

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Duane Noyes