Duane Thomas

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.

• Warmly welcome and check in patients, creating a positive first impression.

• Accurately gather and insurance and personal details, ensuring all required forms are completed and signed.
• Process payments and document co-pays and service fees consistently and securely.
• Manage incoming calls by answering promptly and routing them to the appropriate staff.
• Efficiently handle appointment scheduling, changes, and cancellations while communicating updates to relevant team members.
• Maintain confidentiality and security of patients’ personal and health information at all times.