Duke Howard
Waldorf,MD
Summary
Senior Branch Manager with over 33 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and Business Management.
Overview
23
23
years of professional experience
Work History
Branch Manager
Goodman Distribution Inc
Capitol Heights, United States
05.2003 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Engaged employees in business processes with positive motivational techniques.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
- Protected company assets with strategic risk management approaches.
- Overall employee team management of day to day operations.
- Hiring of new applicants for branch job openings
- Budgeted sales goals lead focus of branch employees to exceed expectations.
- Monitored budgeted expenses and hourly employees to achieve annual expense goals.
- Focused on branch new business every year to cultivate continues growth of sales.
- Oversee warehouse operations and maximize logistics to ensure timely servicing of our customer base.
- Ensured accurate product inventory cycle counts protecting company assets at all times.
- Complying overall procedures to comply with quarterly Operation Visit Guide Audits.
- Comply with bi-annual internal company audits over our overall branch company policy and procedures. An average of 90% score was my branch's overall rating during by career.
District Manager
Pameco Corporation
Forestville, Maryland
08.1998 - 04.2003
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Hired and led 6 managers and supervisors for Heating Air Conditioning & Refrigeration Sales Distribution Supplies organization.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Overall Regional achievement of budgeted Sales and Operating Income of annual goals.
Education
Associate of Arts - Business Administration
College of Southern Maryland
La Plata, MDSkills
- Proactive and Focused
- Compliance Assessment
- Goal Setting
- Team Building Leadership
- Customer Service
- Time Management
- Business Relationship Management
Additional Information
References Available upon Request
Timeline
Branch Manager
Goodman Distribution Inc
05.2003 - Current
District Manager
Pameco Corporation
08.1998 - 04.2003
Associate of Arts - Business Administration
College of Southern Maryland