Dulce Alcocer
Las Vegas
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
8
8
years of professional experience
Work History
Busser
La Mojarra Loca
Las Vegas
03.2022 - 03.2025
- I would clean up table and take drinks make sure the customer always had drinks filled and table cleaned. I then moved up from a busier to a server after 3 months of working. I would take food and drinks order. I would also take the alcoholic drinks to the table and make sure the table had everything it needed for when the food arrived as well made sure to always keep offering beverages and as well appetizers, food and, desserts. Always maintained a positive attitude even when working under pressure and made sure all my side work was always done and everything was stocked up. Always gave a welcoming ad pleasing environment to anyone who would walk in.
Content Moderator
Telus International
Las Vegas
09.2021 - 02.2022
- I would moderate videos for TikTok. Make sure all video getting pushed through would be appropriate.
- Investigated complaints regarding inappropriate or offensive material.
- Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
Customer Service Representative
RDI
Henderson
03.2017 - 04.2020
- I would take high volume of inbound after 2/5 months of being a representative for a bank I went into a supervisor and started taking calls and working on emails.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06-2017
Skills
- Table setting
- Order taking
- Beverage service
- Food delivery
- Customer service/care
- Server
- Communication skills
- Great listener
- Works great under pressure
- Team collaboration
- Positive communication
- Conflict resolution
- Customer service
- Time management
- Attention to detail
- Problem solving
- Shift flexibility
- Food safety
- Station restocking
- Workplace safety
- Cleanliness maintenance
- Dining room cleaning
- Multitasking and organization
- Restaurant etiquette
- Hand-eye coordination
- Cleaning procedures
- Strong client relations
- Strategic planning
- Restaurant industry expertise
- Performance improvement
- Professionalism
Languages
English
Native/ Bilingual
Timeline
Busser
La Mojarra Loca
03.2022 - 03.2025
Content Moderator
Telus International
09.2021 - 02.2022
Customer Service Representative
RDI
03.2017 - 04.2020
High School Diploma -
Sunrise Mountain High School