Dulce Barahona
Orlando,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
Herndon, VA
07.2025 - Current
- Delivered mail efficiently across designated routes, ensuring timely service to residential and business customers.
- Managed delivery schedules, adapting to changing conditions and priorities for optimal route efficiency.
- Maintained accurate records of deliveries, including tracking undelivered items and customer requests.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols during transit.
- Provided exceptional customer service by addressing inquiries and resolving issues related to mail delivery.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Delivery Driver
Amazon
Springfield, VA
10.2019 - 05.2025
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Navigated local routes using GPS technology to optimize delivery times.
- Maintained accurate records of deliveries and customer interactions in tracking systems.
- Implemented process improvements to enhance delivery efficiency and customer satisfaction.
- Collaborated with warehouse teams to ensure timely package availability for delivery routes.
- Resolved customer inquiries and issues promptly, enhancing overall service quality.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Service Representative
Justice
Mclean, VA
07.2015 - 11.2019
- Greeted and informed customers of products, fostering positive store experiences.
- Performed cleaning tasks, keeping store neat and organized.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Followed checklist to complete retail store opening and closing activities.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Introduced promotions and sale opportunities, enticing customers.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Victoria’s Secret
Mclean, VA
02.2018 - 07.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed customer transactions efficiently using point-of-sale systems to ensure accurate processing.
- Implemented best practices for maintaining visual merchandising standards in line with brand guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Seasonal Manager
Justice
Mclean, VA
10.2017 - 01.2018
- Led and directed team members on effective methods, operations and procedures.
- Administered annual operating and capital budget to facilitate profitability.
- Developed training modules and documentation to train staff.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Education
Business Administration
Northern Virginia Community College
Annandale, VAEsthetics - undefined
Lillique Training Institute
Fairfax, VA07.2021
High School Diploma - undefined
Falls Church High School
Falls Church, VA06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Customer satisfaction measurement
- Attention to detail
- Time management
- Route planning
Certification
Esthetics
Timeline
Mail Carrier
United States Post Office
07.2025 - Current
Delivery Driver
Amazon
10.2019 - 05.2025
Customer Service Representative
Victoria’s Secret
02.2018 - 07.2019
Assistant Seasonal Manager
Justice
10.2017 - 01.2018
Customer Service Representative
Justice
07.2015 - 11.2019
Esthetics - undefined
Lillique Training Institute
High School Diploma - undefined
Falls Church High School
Business Administration
Northern Virginia Community College