Dulce Cuevas
Burlington,NC
Summary
Accomplished Finance Manager at County Motor Company, adept in securing optimal financing options and enhancing dealership revenue through strategic upselling. Leveraged strong negotiation skills and cultural awareness to exceed sales targets and foster long-term client relationships. Fluent in Spanish, excels in high-pressure environments, demonstrating resilience and a goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
Finance Manager
County Motor Company
03.2024 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Automotive Sales Professional
County Motor Company
07.2017 - 02.2024
- Managed showroom appearance to create an inviting environment that showcased available vehicles effectively.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Zumiez
08.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Northeast High School
Reidsville, NCSkills
- Native Spanish fluency
- Strong Communication Skills
- Adaptability to Change
- Cultural Awareness
- Discipline management
- Resilience Under Pressure
- Strong negotiation skills
- Goal-oriented mindset
- Upselling and Cross Selling
- Competitive
- Friendly and Enthusiastic
- Financing knowledge
Timeline
Finance Manager
County Motor Company
03.2024 - Current
Automotive Sales Professional
County Motor Company
07.2017 - 02.2024
Sales Associate
Zumiez
08.2016 - 06.2017
High School Diploma -
Northeast High School
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