Dulce De León Merino
Los Angeles,CA
Summary
Dynamic and dedicated Hostess at Jackmont Hospitality Inc., adept at delivering exceptional customer service and effectively managing high-volume dining environments. Skilled in multitasking and complaint handling, I ensured a welcoming atmosphere while maintaining cleanliness and efficiency. My strong interactive communication skills fostered positive guest experiences and seamless operations.
Overview
2
2
years of professional experience
Work History
Hostess
Jackmont Hospitality Inc.
Los Angeles, CA
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Connections Academy
San Juan Capistrano, CA01.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Payment processing
- Complaint handling
- Table bussing
- Safe food handling
- Food running
- Seating arrangements
- High volume dining
- Menu memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Jackmont Hospitality Inc.
06.2023 - Current
High School Diploma -
Connections Academy