Dulce Escamilla
Carpentersville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
FONA International INC
03.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Project professional, positive and can-do attitude when dealing with customers
- General knowledge of international shipping requirements
- General order handling duties (order entry, status updates, preparation of shipped orders and selecting orders for invoicing)
- Processing customer returns, complaints (cases), credits, and make & hold requests as needed
- High interaction with other departments (Material Control, Shipping, Production, Purchasing, Regulatory, Sales Service and Account Executives)
- High levels of communication skills both oral and written
- Professional presentation required when around and in front of customers
Assistant Food Service Leader
School District U-46
08.2011 - 09.2017
- Manage and supervise the school food service program in accordance with federal, state, and local requirements.
- Maintain current knowledge and enforce all Federal, State, and Local requirements as it pertains to the Dietary Guidelines for School Nutrition Programs.
- Collaborate with elementary field managers and Food & Nutrition Services office staff.
- Facilitate marketing and promotional events to increase participation.
- Collaborate with Human Resources for hiring and onboarding of applicants.
- Maintain confidentiality on all sensitive matters.
- Support the Food & Nutrition Services Administrators on all SEIU matters, including performance evaluations, grievances, training, interviewing, and adhering to policies set forth in the district’s employee handbook and SEIU contract.
- Other duties as assigned by Food & Nutrition Services Administrators
Education
No Degree - Secretarial Studies And Office Administration
Elgin Community College
01.2028
High School Diploma -
Elgin High School
Elgin, IL06.2005
Skills
- Order Fulfillment
- Report Preparation
- Technical Support
- Clerical Support
- Administrative Support
- Typing Proficiency
- Prioritization
- Microsoft Word
- Money Handling Abilities
- Customer Service
- Staff Training
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FONA International INC
03.2017 - Current
Assistant Food Service Leader
School District U-46
08.2011 - 09.2017
No Degree - Secretarial Studies And Office Administration
Elgin Community College
High School Diploma -
Elgin High School
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